ANNMARIE VALDELAMAR
Rahway,NJ
Summary
Ambitious and detail-oriented receptionist with strong abilities in front desk operations, including greeting guests, routing correspondence, and resolving immediate issues. Equipped with outstanding computer skills and telephone etiquette. Dedicated to contributing to company growth. Known for providing top-notch support to corporate decision-makers. Successfully implemented administrative process improvements to better serve business and customer needs. In-depth software knowledge allows for quick adaptation to new tools and techniques. Polished speaking voice and professional demeanor ready to make a positive impact in any professional setting.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/ Billing
Union County Orthopedic
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Insurance Verification Specialist
Dynamic Medical Imaging
01.2022 - 10.2023
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
Billing Coordinator
VOLKSWAGON OF UNION
01.2022 - 09.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
Title Clerk
Open Road Bmw
04.2021 - 01.2022
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Rebate Analyst
Sansone's Route One Auto Mall
08.2018 - 01.2022
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Processed financial aid documents and completed basic verification of information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Received and posted payments to loan accounts.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
Education
Master of Science - Dialysis Technology
JOHN DEWEY
BAYAMON, PUERTO RICO08.2001
High School Diploma -
ADOLFINA IRIZZARY ESCUELA SECUNDARIA
TOABAJA, PR05.2001
Skills
- Office Equipment Operations
- Recordkeeping and Bookkeeping
- Organization and Efficiency
- Business Operations Understanding
- Multi-Line Telephone Skills
- Multi-Line Phone Systems
- Inventory Management
- Verbal and Written Communication
- Visitor and Customer Relations
- Calendar Management
- Prioritization and Time Management
- Data Entry and Database Software
- Microsoft Office
- Greeting and Seating Clients
- Appointment Scheduling
- Records Management
- Computer Proficiency
- Call Answering and Routing
- Documentation and Reporting
- Customer Service
- Reliable and Punctual
- Customer Service-Oriented
- Customer Complaint Resolution
- Research and Data Analysis
Languages
Spanish
Native/ Bilingual
Education and Training
other,other
Timeline
Administrative Assistant/ Billing
Union County Orthopedic
10.2023 - Current
Insurance Verification Specialist
Dynamic Medical Imaging
01.2022 - 10.2023
Billing Coordinator
VOLKSWAGON OF UNION
01.2022 - 09.2023
Title Clerk
Open Road Bmw
04.2021 - 01.2022
Rebate Analyst
Sansone's Route One Auto Mall
08.2018 - 01.2022
Master of Science - Dialysis Technology
JOHN DEWEY
High School Diploma -
ADOLFINA IRIZZARY ESCUELA SECUNDARIA
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