Annmarie Ventura
Franklin Square,NY
Summary
Proven leader in retail operations and customer service, I enhanced sales and efficiency at Namaste Inc. by leveraging skills in merchandise planning and relationship building. Achieved competitive market positioning through innovative promotions and inventory management, fostering team growth and customer satisfaction. Expert in financial operations management and e-commerce integration, driving significant process improvements. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager of Operations
Namaste Inc.
05.2013 - 04.2024
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Increased sales with use of special displays and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
Bank Customer Service Representative
HSBC Bank USA
08.2011 - 12.2012
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
Education
Bachelor of Science - Business Management
St. John's University
Jamaica, NY06.2009
Skills
- Computer Skills
- Merchandise planning
- E-commerce Integration
- Friendly and Positive
- Work Planning and Prioritization
- Sales Strategies
- Financial operations management
- Relationship building and management
- Product Merchandising
- Process Improvements
- Customer Service
- Retail Inventory Management
Timeline
Store Manager of Operations
Namaste Inc.
05.2013 - 04.2024
Bank Customer Service Representative
HSBC Bank USA
08.2011 - 12.2012
Bachelor of Science - Business Management
St. John's University
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