AnnMarie Webb
Laguna Hills,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
PADI
05.2008 - 10.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
Blue California
01.2008 - 05.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Arbonne Int.
10.2006 - 09.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Store Manager
Janie And Jack
01.2004 - 05.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.1999
Skills
- Product Knowledge
- Data Collection
- Complaint Resolution
- Data Entry
- Call Management
- Research
- Team Development
- Problem-Solving Abilities
- Administrative Support
- Client Relations
- Dispute Resolution
- Store Maintenance
- Escalation Management
- Problem Resolution
- Conflict Resolution
- Call Center Experience
- Multi-Line Phone Talent
- Call Center Operations
- Customer Relations
- Critical Thinking
- Professional Telephone Demeanor
- Customer Service
- Follow-Up Skills
- Active Listening
Timeline
Customer Service Representative
PADI
05.2008 - 10.2010
Receptionist
Blue California
01.2008 - 05.2008
Customer Service Representative
Arbonne Int.
10.2006 - 09.2007
Assistant Store Manager
Janie And Jack
01.2004 - 05.2006
High School Diploma -
Mission Viejo High School
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