Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Marie Wright

17922 NW 190th Ave,FL

Summary

Dynamic and results-driven professional with extensive experience at Publix Super Markets Inc. Proven expertise in customer service and team leadership, enhancing satisfaction rates through effective problem-solving and training initiatives. Skilled in office administration and inventory control, fostering a positive work environment that promotes productivity and collaboration.

Overview

20
20
years of professional experience

Work History

Medical Office Assistant

HCA North Florida Hospital
05.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Assistant Store Manager

Publix Super Markets Inc
09.2018 - 09.2020
    • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
    • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
    • Rotated merchandise and displays to feature new products and promotions.
    • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
    • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
    • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
    • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
    • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
    • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
    • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
    • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
    • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
    • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
    • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Customer Service Manager

Publix Super Markets Inc
11.2012 - 09.2018
    • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
    • Took ownership of customer issues and followed problems through to resolution.
    • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
    • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
    • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
    • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
    • Collaborated with upper management to improve customer service processes and support structures company-wide.
    • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Assistant Customer Service Manager

Publix Super Markets Inc
03.2011 - 11.2012
    • Conducted training and mentored team members to promote productivity and commitment to friendly service.
    • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
    • Coordinated staff schedules to maintain optimal coverage during peak service hours.
    • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
    • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
    • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
    • Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.

Customer Service Team Leader

Publix Super Markets Inc
10.2009 - 03.2011
    • Mentored new hires, providing guidance to ensure their successful integration into the team.
    • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
    • Trained and supervised team of customer service representatives in providing quality service to customers.
    • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
    • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
    • Led by example through consistently maintaining excellent performance standards.
    • Evaluated customer service staff performance and provided constructive feedback.

Customer Service Staff

Publix Super Markets Inc
05.2005 - 10.2009
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Lakewood High School
Saint Petersburg, FL
06.1987

Skills

  • Multitasking and organization

  • Computer skills

  • Problem-solving

  • Positive attitude

  • Office administration

  • Customer service

  • Retail operations

  • Inventory control

  • Team building and leadership

  • Hiring and training

  • Goals and performance

  • Loss prevention

Timeline

Medical Office Assistant

HCA North Florida Hospital
05.2022 - Current

Assistant Store Manager

Publix Super Markets Inc
09.2018 - 09.2020

Customer Service Manager

Publix Super Markets Inc
11.2012 - 09.2018

Assistant Customer Service Manager

Publix Super Markets Inc
03.2011 - 11.2012

Customer Service Team Leader

Publix Super Markets Inc
10.2009 - 03.2011

Customer Service Staff

Publix Super Markets Inc
05.2005 - 10.2009

High School Diploma -

Lakewood High School

Similar Profiles

CREATE PROFILE