Ann Marie Salas
Remote Administrative Assistant
Buckeye,AZ
Summary
Aspiring to obtain a remote position in a dynamic, fast-paced reputable financial institution, leveraging extensive experience emphasizing strong technical skills and complemented by strong data entry skills of 8000 alpha and 11,000 numeric keystrokes.
Experienced in Microsoft 365, Google Workspace, and various financial software, with typing proficiency of 45-60 wpm. Microsoft Office Suite, QuickBooks, and various payroll systems.
Capable of managing diverse software applications and social media platforms to support business objectives. Committed to delivering high-quality results in fast-paced settings.
Proven track record of achieving results through efficient data handling and technology utilization contributing to overall productivity and accuracy. Ability to leverage technology to streamline processes and enhance team performance.
Overview
39
39
years of professional experience
1973
1973
years of post-secondary education
Work History
Remote PPC Specialist
Moosylvania
St Louis, Missouri
06.2025 - Current
- Optimize click-through rates, conversion rates, and ROI by identifying the most effective elements of a campaign.
- Industries working with: Financial Services, Manufacturing, Construction & Building Services, Retail & E commerce,Dental, Adult, Automotive, Energy, Technology & IT, Professional Services, Insurance, Hospitality & Tourism,Software, Small Business,Transportation, Education, Law & Legal, Agriculture & Food, Property & Real Estate, Healthcare & Accountants
- Ensure compliance with applicable laws related to advertising online.
- Manage relationships with external agencies or partners when needed.
- Collaborate closely with other departments to ensure successful implementation of campaigns.
- Driven PPC Specialist known for high productivity and efficient task completion.
- Specialize in keyword research & excel in critical thinking, problem-solving, and adaptability, ensuring continual improvement of campaign performance.
- Prioritize clear communication and teamwork to achieve business goals.
Administrative Assistant/Marketing Coordinator
Linda's Driving School
Hempstead, NY
12.1991 - 04.1993
- Successfully obtained clientele via telephone solicitation and referrals
- Performed various administrative duties such as accounts payable and receivable, taking messages, copying, filing, typing, and maintaining inventory
- Conducted research on bidding of driving school contracts
Collections Representative
Chase Manhattan Bank
Garden City, NY
07.1990 - 04.1993
- Collected on defaulted Visa and MasterCard accounts, primary, late primary, and post primary
- Provided exceptional customer service to account holders
- ACD and Voicelink automated dialing system
Homemaker~Personal Health & Recovery
N/A
Buckeye, Arizona
09.2012 - 07.2024
- Managed household meal planning, ensuring nutritional balance and accommodating dietary restrictions.
- Conducted grocery shopping and procurement of household supplies, optimizing budget and minimizing waste.
- Maintained detailed household budgeting, tracking expenses and adjusting as necessary to meet financial goals.
- Developed and implemented personalized exercise routines, promoting physical recovery and overall well-being.
- Monitored health metrics, including blood pressure and weight, to support ongoing personal health management.
- Managed medication schedules, ensuring timely administration and adherence to prescribed health regimens.
- Provided emotional support and encouragement to family members, fostering a positive and nurturing home environment.
- Created a structured daily routine to balance personal care, household tasks, and family activities.
- Maintained updated knowledge through continuing education and advanced training.
Assistant to VP of Operations
CM Retail Management Inc.
Phoenix, AZ
10.2002 - 09.2012
- Assist VP in budget reconciliation and other forecasting/planning activities
- Designed new employee orientation package and established and facilitated all new employee activities and sessions, which provides (for the first time) continuity in all company and benefit information presented verbally and in writing
- Prepare confidential material for grievance and other personnel-related meetings
- Assisted in evaluating and scheduling all outside executive training programs
- Established and administered service award program
- Conducted interviews, hiring and training of new employees. Exercised authority concerns of staffing performance, appraisals, promotions, & salary increase recommendations
- Formulate and establish procedures facilitating peak operating efficiencies, cost effectiveness and high employee morale
- Select and develop support staff in many aspects of various work and pleasure activities
- Updated and implemented short- and long-term department objectives in accordance with company goals
- Participate in corporate planning and development of effective business strategies, facilitating clear communications between Operations
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software
- Open, sort, and distribute incoming correspondence, including faxes and email
- File and retrieve corporate documents, records, and reports
- Prepare responses to correspondence containing routine inquiries
- Perform general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work
- Prepare agendas and make arrangements for committee, board, and other meetings
- Experienced in writing and delivering presentations for executive meetings
- Made travel arrangements for executives
- Wrote New Employee Reference Guide, which helped employees better understand the company, its operations, when their assigned tasks are due and who to contact with questions
Recovery Analyst
Bank of America
Norfolk, VA
03.2000 - 01.2002
- Resolve financial issues with past due credit card accounts that have charged off as a bad debt, including
- Debits, credits & refunds on accounts
- Primary objective was to liquidate debt ASAP, manually and via automated dialed, responsible for inbound and outbound calls
- Initiated, developed, implemented, and administered major projects that effected department results, efficiencies, and productivity and participated in weekly management meetings
- Handled fraudulent and disputed charged off credit card accounts with use of my skip tracing abilities in a high pressure environment
- Reported non-payment to all major credit bureau agencies and communicated information to appropriate third party agency
Skip Tracer/Collections Representative
Consumer Portfolio Services
Chesapeake, VA
11.1997 - 03.2000
- Performed skip tracing and research techniques to locate charged off debtors
- Provided superior customer service in a changeable work environment
- Collected on defaulted and charged off automobile loans and repossessed delinquent automobiles
Skip Tracer/Collections Representative
The Finance Company/Recoveries Inc
Norfolk, VA
01.1996 - 11.1997
- Consistently met company assigned revenue goals on defaulted and charged off automobile loans, including military accounts and implementing skip tracing techniques
- Contacted debtors to arrange a satisfactory repayment schedule, also using an automated dialing system
- Evaluated customer accounts and recommendations for garnishment on deficiency balance's
- Negotiated monthly payments, settlements, balance-in-full with face-to-face contact with debtors
Customer Service Rep/Order Service Associate
Lillian Vernon Corp
VA Beach, VA
11.1993 - 12.1995
- Utilized proprietary software for entering customer information into a computerized database through telephone and mail correspondence
- Processed and adjusted customers' orders
- Handled many department sanctioned special projects
Data Entry and Remittance Processing Supervisor
New York Guardian Mortgage Corp
Hempstead, NY
10.1986 - 03.1990
- Managed daily procedure workflow
- Prepared weekly and monthly statistical reports and made recommendations for improvements
- Composed routine correspondence and courier service and microfilming of documents
- Resolved discrepancy problems with customers with utilization of skip tracing techniques
- Processed mortgage payments on Unisys AS4000, encoded checks on the NCR 7721, and performed inventory control
- Collected on 5-180 days delinquent consumer credit card accounts
- Collected on 30-60 days delinquent mortgage accounts
Education
H.S. Diploma -
University of The State of New York
12-1986
Associate Of Business Administratio -
United Business Institute
Mineola, NY 04.1986 - 05.1989
Skills
- Ability to multi-task with a high degree of accuracy
- Professional demeanor & Interpersonal skills
- Ability to establish and maintain effective working relationships as necessitated by work assignments
- Ability to exercise independent judgment in setting priorities and making decisions in absence of specific direction
- Demonstrate ability to adapt to fast-paced environments and utilize a wide range of software tools effectively
- Ability to organize and set priorities and follow a wide variety of tasks through to completion
- Excellent effective communication
- Problem-solving & Decision-making Abilities
- Work well under pressure of deadlines at all times maintaining composure and professionalism
- Ability to work independently, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail
- Industry trends awareness
- Compliance adherence
- Cross-department collaboration
- Interpersonal communication
- Time management
- Strong technology skills and ability to learn new programs quickly
Detail orientation, Adaptability, Flexibility & Reliability
Timeline
Remote PPC Specialist
Moosylvania
06.2025 - Current
Homemaker~Personal Health & Recovery
N/A
09.2012 - 07.2024
Assistant to VP of Operations
CM Retail Management Inc.
10.2002 - 09.2012
Recovery Analyst
Bank of America
03.2000 - 01.2002
Skip Tracer/Collections Representative
Consumer Portfolio Services
11.1997 - 03.2000
Skip Tracer/Collections Representative
The Finance Company/Recoveries Inc
01.1996 - 11.1997
Customer Service Rep/Order Service Associate
Lillian Vernon Corp
11.1993 - 12.1995
Administrative Assistant/Marketing Coordinator
Linda's Driving School
12.1991 - 04.1993
Collections Representative
Chase Manhattan Bank
07.1990 - 04.1993
Data Entry and Remittance Processing Supervisor
New York Guardian Mortgage Corp
10.1986 - 03.1990
Associate Of Business Administratio -
United Business Institute
04.1986 - 05.1989
H.S. Diploma -
University of The State of New York