Ann Monique Smith
BEAVERTON
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Experienced with insurance claims, including managing documentation and permanent records, coordinating logistics and following up with customers. Proficient in Microsoft Office suite.
Overview
10
10
years of professional experience
Work History
Warranty Administrator
Wilsonville Toyota
03.2022 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and service departments.
- Verified client information by analyzing existing evidence on file.
- Calculated adjustments, premiums and refunds.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained confidentiality of customer finances and records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated with contracting department to resolve payer issues.
Lead Assistant to Sales/Automotive Finance Manager
Wilsonville Toyota
10.2018 - 03.2022
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Reviewed documentation and identified financial discrepancies where applicable.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Assisted sales team with completing customer transactions and managing issues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Receptionist
Wilsonville Toyota
10.2017 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Supervisor
Fry's Electronics Inc.
09.2014 - 10.2017
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Supervised multi-cultural team of 10 members, enforcing compliance with operational policies and procedures.
- Assisted in recruitment and training of key talents to address department needs.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06.2010
Skills
- Resource Utilization
- Professional Development
- Critical Thinking
- Office Procedures
- Active Listening
- Microsoft Office
- Administrative Procedures
- Customer Care
- Claims Submissions
- Office Organization
- Payment Collection
- Balance Sheets
Timeline
Warranty Administrator
Wilsonville Toyota
03.2022 - Current
Lead Assistant to Sales/Automotive Finance Manager
Wilsonville Toyota
10.2018 - 03.2022
Receptionist
Wilsonville Toyota
10.2017 - 10.2018
Supervisor
Fry's Electronics Inc.
09.2014 - 10.2017
High School Diploma -
Charles Herbert Flowers High School
Similar Profiles
Kenny RhodesKenny Rhodes
Used Car Buyer at Wilsonville Toyota/SubaruUsed Car Buyer at Wilsonville Toyota/Subaru
Marteka EymanMarteka Eyman
Contracts Clerk at Wilsonville SubaruContracts Clerk at Wilsonville Subaru
Justin SnodgrassJustin Snodgrass
Sales Manager at Beaverton ToyotaSales Manager at Beaverton Toyota