Ann Neika Jean Charles

Customer Service & Sales Support Representative

Margate,FL

Summary

Customer-focused professional with 4+ years of experience in sales support, customer service, and administrative assistance. Known for resolving clients concerns with empathy, supporting marketing initiatives, and improving operational efficiency. Proficient in using digital tools such as Microsoft Office, CRM software, and online communication platforms to drive performance and streamline workflows.

Overview

years of professional experience

Certification

Languages

Work History

Marketing Manager / Administrative Assistant

Karvisual LLC

01.2020 - 12.2023

- Supported brand campaigns by developing marketing materials and coordinating promotional content.
- Boosted visibility by managing company social media pages, improving engagement and audience reach.
- Analyzed customer trends and market data to refine marketing strategies for better results.
- Handled inbound communications, emails, and scheduling for client meetings and internal operations.
- Assisted with event planning for team workshops, community events, and internal functions.
- Maintained accurate records and organized digital and physical filing systems.
- Used Microsoft Excel, Word, Canva, and email platforms to manage reporting and branding tasks.
- Protected confidential information while managing personnel files and financial documents.

Sales / Customer Service Representative

AT&T

10.2018 - 11.2019

- Delivered high-quality customer service through phone and online channels, enhancing satisfaction.
- Provided solutions for billing, sales, technical issues, and service upgrades.
- Used CRM and internal tools to track issues, escalate problems, and follow up with clients.
- Processed customer orders, managed product activations, and upsold services to increase revenue.
- Handled inbound and outbound collections, fraud resolution, and account troubleshooting.
- Helped customers navigate the website, improving retention and repeat usage.
- Maintained detailed records of interactions and followed compliance procedures.

Education

Nursing, Business, Architecture

Broward College

Fort Lauderdale, FL

12.2017

Skills

Customer Relationship Management (CRM)

Microsoft Office Suite (Word, Excel, Outlook)

Verbal & Written Communication

Social Media Management

Conflict Resolution & Problem Solving

Team Collaboration

Time Management & Organization

Email Handling & Scheduling