Summary
Overview
Work History
Education
Skills
Timeline
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ANN RENE VISCOMI

Land O' Lakes,FL

Summary

To provide leadership with an impactful problem-solving skill set based on shaping the future and solving the world’s most challenging problems one task at a time. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

14
14
years of professional experience

Work History

Account Coordinator/ WFH/ HVHS /Loyalty

CAPITAL ONE BANK
Tampa , FL
03.2017 - Current
  • Consulted consumers daily regarding their financial standing with Capital One
  • Informed customers about various Capital One credit options
  • Addressed consumer concerns in relation to their credit accounts
  • Processed 30 dispute cases daily, redeemed rewards, requested Fraud investigation, initiated credit line increases, specialty trained in SCRA Benefits and enrollments
  • Completed one year lends in various departments. Disputes, Fraud, Estates, and was chosen to GSP team as ambassador. Training agents to make each call magnificent.

PATIENT CARE ADVOCATE

Express Scripts Inc
Orlando, FL
11.2014 - 03.2017
  • Began as call center agent placing prescription orders in system focused on time, delivery, specific brand name, generic, and validity of prescriptions, prior authorization
  • Elected into Emerging Leadership Program, collaborated with teams to build WFH process training 50 agents.
  • Focused upon pharmacy programs and various day to day operations pertaining to disbursement of patient prescriptions
  • Formulated payment plans to benefit consumer and company alike

ASSOCIATE GENERAL MANAGER

ULTA SALON, BEAUTY & Fragrance
Cumming, GA
03.2010 - 08.2013
  • Promoted and modeled environment of hospitality within salon and storefront
  • Established clear goals and objectives to maintain peak store performance with highest sales in country 2.5 million while addressing customer concerns
  • Provided coaching, training, and feedback to improve associate performance daily to 40+ employees
  • Fostered relationships with vendors for inventory, shows, marketing promotions and clients requests.
  • maintained more than 300,000. SKU’s in stock, location, product details, and reorders.
  • Handled cash accurately and prepared deposits
  • Boosted yearly profits through process optimization and improved training
  • Resolved problems promptly to elevate customer approval
  • Managed budget implementations, employee evaluations and contract details

CEO/DIRECTOR

ACCREDITED DISASTER RELIEF, CONVERSIONS CORP
Valrico, FL
09.2005 - 01.2008
  • Procured all state and federal licenses and certifications, negotiated all insurance costs, and constructed company benefits, corporate structure, and board meetings
  • Structured all operations standards, safety requirements, OSHA regulations, transportation certifications, training programs
  • Composed, formatted, and negotiated government contracts while developing and executing all financial budgets, asset procurement, continued leadership with all departments while collaborating with government departments, local and state officials.
  • Managed 34 million dollar contract to rebuild levy that devastated New Orleans. Hired 352 subcontractors, Brought resources necessary to survive and work during project
  • Asset management totaling 6 million

Education

Some College (No Degree) - Communications

St Louis C College
Kirkwood Mo

Skills

  • Interpersonal skills, Customer Service skills
  • Leadership skills, Communication, People skills
  • Self-Management skills
  • Organizational Know-how, Computer
  • Proficiency, Trustworthy, Organized,
  • Learning/Adaptability

Timeline

Account Coordinator/ WFH/ HVHS /Loyalty

CAPITAL ONE BANK
03.2017 - Current

PATIENT CARE ADVOCATE

Express Scripts Inc
11.2014 - 03.2017

ASSOCIATE GENERAL MANAGER

ULTA SALON, BEAUTY & Fragrance
03.2010 - 08.2013

CEO/DIRECTOR

ACCREDITED DISASTER RELIEF, CONVERSIONS CORP
09.2005 - 01.2008

Some College (No Degree) - Communications

St Louis C College

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ANN RENE VISCOMI