Annschen Dubinin
Staten Island
Summary
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management.
Overview
20
20
years of professional experience
Work History
Assistant Restaurant Manager
Bootlegger Coffee Company
04.2018 - 04.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules i.e., waitstaff, kitchen staff and bar staff, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies and processing invoices.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels by conducting daily stock takes and forwarding reports to the directors daily.
Senior Restaurant Manager
Manna Epicure
02.2015 - 03.2018
- Managing a fast paced environment, whilst paying attention to detail
- Facilitating high service standards by ensuring that staff are continuously trained and coached on the job
- Weekly beverage orders and maintaining par levels
- Scheduling of Staff and forecasting volumes of business
- Resolving complaints, when they occur
- General Management of Staff and resources
- Organizing, planning and coordinating special events/ functions
- Staff interviews and selections
Assistant Restaurant Manager
The Westin Hotel
06.2014 - 01.2015
- Planning daily operations by referring to forecasted occupancies and booked conferences
- Overseeing the restaurant and 2 bar areas
- Daily Staff briefs and communicating all relevant information to Service Staff, in order for them to prepare accordingly
- General “supervising” during meal periods
- Staff motivation, training and coaching
- Monthly Operating Equipment and Beverage stock takes
- Scheduling for a Staff compliment of approximately 50 Staff members for multiple revenue centres
- Calculating monthly hours worked of Staff and submitting this information to HR and the Payroll Clerk
Head Waiter
Seabourn Cruise Line
12.2012 - 03.2014
- Upheld high standards of professionalism when dealing with guest issues, supporting serving staff, and waiting on tables.
- Promptly reset and cleaned up tables after guests left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer dining experience by providing personalized service based on their dietary requirements and anticipating guest needs.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Assistant Food and Beverage Manager
15 on Orange Hotel
09.2009 - 09.2012
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Oversaw and assisted in coordinating banquets and conferences.
Waitress
Geisha Wok and Noodle Bar
04.2008 - 08.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Cape Town Fish Market
12.2006 - 03.2008
- Maintained customer satisfaction with timely table check-ins and order taking.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Lifeguard
Wild Wadi Waterpark
05.2004 - 08.2005
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Waitress
Capone's Family Restaurant
04.2000 - 03.2004
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Hotel Management And Operations
The Institute For Hospitality Studies (SA)
Cape Town, South Africa12-2008
High School Diploma -
Boland College Paarl
Paarl, South Africa12-2001
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
Timeline
Assistant Restaurant Manager
Bootlegger Coffee Company
04.2018 - 04.2020
Senior Restaurant Manager
Manna Epicure
02.2015 - 03.2018
Assistant Restaurant Manager
The Westin Hotel
06.2014 - 01.2015
Head Waiter
Seabourn Cruise Line
12.2012 - 03.2014
Assistant Food and Beverage Manager
15 on Orange Hotel
09.2009 - 09.2012
Waitress
Geisha Wok and Noodle Bar
04.2008 - 08.2009
Waitress
Cape Town Fish Market
12.2006 - 03.2008
Lifeguard
Wild Wadi Waterpark
05.2004 - 08.2005
Waitress
Capone's Family Restaurant
04.2000 - 03.2004
Hotel Management And Operations
The Institute For Hospitality Studies (SA)
High School Diploma -
Boland College Paarl
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