Annsuni Smith-Pyles
Hendersonville,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Infants Room's Teacher
Kindercare
06.2023 - 01.2024
- Teach children how to reach their benchmarks
- Feed 8-18 children breakfast, lunch, and snacks daily, while teaching them to eat
- Teach them basic etiquette
- Change 8-18 diapers every 2 hours, apply cream if needed and if so observe to inform parents of improvement and healing game plan
- Enrichment is done daily, constant and consistently
- Children are taught at their own rate and are not forced to do anything
- Create/plan curriculum daily
- Creating art projects for babies to do safely
- Sanitizing classrooms and everything within daily
- Restock all classroom supplies daily
- Monitor children for signs of abuse of any kind.
(MTL) Manager Team Lead (Key Holder)
SAM'S CLUB
11.2022 - 06.2023
- Opened and closed store
- Supervise 10-20 staff members daily
- Operate POS efficiently as well as self check out registers
- Operate, load, unload, unjam coins area of cash machine and bills part of cash machine
- Write out, adjust when needed, print out, and sort schedule for front end staff
- Coach, provide feedback, terminate staff
- Review applications, set up interviews, complete interviews
- Assist with meal planning and set up and restocking food
- Get deposits ready for Brinks to pick up
- Clean and encourage others to clean store when just walking around
- Assist with inventory of store
- Report any equipment issue and do 'Fix It ticket.' Collect and replace on charging stations all of handhelds, walkies, blue tooth earbuds, and I-pads
- Setup/take down displays and move/remove products
- Check in inventory
- Set up jewelry displays
- Work Member Services and take returns as well as sell/up-sell (5) memberships and (5-10) credit cards.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrative Assist. to PM & Production Clerk
Hanon Climate Systems Ala Corp
10.2017 - 06.2018
- (Same tasks were required of Hanon and DAS).
- Compiled daily research for 3-4 departments
- Answered at least 30-40 emails daily.
- Calculated production numbers daily & input information into 6-10 electronic files.
- Completed attendance for over 100 employees
- Improved project efficiency by streamlining communication and implementing effective time management strategies.
- Delivered high-quality projects with thorough risk analysis and proactive issue resolution.
- Developed new project management methodologies that resulted in more efficient workflows and better collaboration among team members.
Clerical Admin/Temp
DAS North America
03.2017 - 10.2017
- Provide general administrative and clerical support including scheduling and maintaining dept calendar, laminating, printing and copying to management
- Answered 100-200 emails daily
- Maintain electronic and hard copy filing system
- Maintain Team Member Training files
- Perform data entry
- Create PP presentations, documents, spreadsheets, placards, & various signage/labels
- Create, Write, Edit, Publish/Print, & distribute Monthly Newsletter
- Managed approximately 30 incoming calls and 40-100 faxes daily from customers
- Assist in resolving any administrative problems
- Operate standard office equipment
- Co-manage quarterly inventories (supply distribution, signing out ticket booklets, collecting booklets, verification of information on tickets, & keying in data).
(Temp) Sales Associate (Key Holder)
4-Way Market, LLC.
02.2016 - 07.2016
- Opened and closed store
- Operate POS efficiently
- Worked Pizza Station, Deli area (for meal prep of Breakfast lunch and dinner items in addition to pizza)
- Rotated store stock (floor and cooler)
- Organized after every delivery
- Maintained stores cleanliness inside and outside
- Measured fuels in tanks and placed orders when necessary
- Paid vendors when required.
- Successfully drove new product lines to increase annual profits by 15%.
Unit Clerk II/Administrative Assistant
Sodexo Healthcare Services
01.2008 - 12.2011
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
- Maintain electronic and hard copy filing system
- Open, sort and distribute incoming correspondence 75+ daily
- Perform data entry and scan 50-100 documents daily
- Manage calendar for Managing Director and department, resulting in 150-300 emails daily
- Assist in resolving any administrative problems
- Run company's errands to post office and place orders for office supplies
- Answer calls from customers regarding their inquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for Managers
- Maintain office/department supplies for department
- Maintain attendance logs for 150-500 employees, make schedules, edit payroll 150-500 employees and submit
- Prepare financials for submittal and make weekly reports for Director
- Assist Human Resource Manager in all aspects for each Unit; Review/process applications 50-150 daily, schedule interviews & health screens (30-50)daily, process CBC's (25-50), check references, schedule interviews (25-30), interview potentials (25-30), select candidates for hire (10-20), schedule orientation, lead dept orientation and training, create/process/update employee training, complete new hire packets, payroll/benefits processing, maintain and update all personnel files as well attendance write ups.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Reduced errors in data entry by implementing thorough double-check system for all crucial information.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
Clerical Admin/Temp
Walker Personnel Staffing
11.2007 - 04.2008
- Fill in and work open clerical position as requested by temporary employer.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
Assistant Manager/Manager-In-Training (Key Holder)
Radio Shack
10.2006 - 02.2007
- Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising
- Maintains both individual and shift sales
- Provides daily shift floor coverage
- Trains Sales Associates
- Supervises POS
- Provides security & loss prevention in store
- Oversees contest management (Tracking Results & Coaching Performance)
- Organizes shipments, transfers & merchandise
- Performs maintenance of store
- Opens and closes store
- Ensures minimum sales volumes are maintained for Store to qualify for Manager in Training position
- Holds accountability for store sales and metrics
- Holds accountability for stock and merchandise flow
- Maintains company standards regarding personal and store sales/performance metrics.
Assistant Manager/Office Manager (Key Holder)
Best Beauty Supply
06.1997 - 06.2006
- (Held same responsibilities as when employed by Radio Shack)
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained clean, safe, and organized store environment to enhance customer experience.
Education
Undergrad Bachelors of Science in Healthcare Management -
South University, Montgomery Campus
Montgomery, AL06.2008
High School Diploma -
Elmore County High School
Eclectic, AL05.1998
Skills
- Strong written and verbal communication skills
- Proficient in writing and handling business correspondence
- Able to organize personal work priorities
- Competent at filing and updating records
- Adept at making travel and accommodation arrangements
- Working knowledge of bookkeeping tasks
- Solid know how of general office procedures
- Demonstrated ability to work independently and as part of a team
- Excellent organizational skills
- Expert in handling office equipment including copiers and fax machines
- Internet savvy with an expertise in using MS Office applications
- Highly proficient with ADP & Kronos payroll systems
- Excellent customer service orientation
- Special talent for researching and analyzing data effectively
- Exceptional attention to detail with proven interpersonal skills
- Strong ability to use standard business software and applications
- Demonstrated ability to remain self-motivated at all times
- Able to learn things easily and master them quickly
- Classroom Instruction
- Group Instruction
- Student Engagement
- Curriculum Implementation
- Report Generation
- Information Security
- Paperwork Processing
- Complaint resolution
- Administrative & clerical Support
- Appointment Scheduling
- Product Knowledge
- Staff education and training
- Delivery Scheduling
- Report creation & preparation
- Documentation
- Project management abilities
- Problem-solving abilities
- Follow-up skills
- Spreadsheets
- Receiving support
- Escalation management
- Service Upselling
- Proofreading
- Service standard compliance
- Customer Relationship Management (CRM)
- Medical terminology knowledge
- Active Listening
- Professional telephone demeanor
- Critical Thinking
- Staff Training
- Record preparation
- Customer Relations
- Stock management
- Order Processing
- Warehousing functions
- Training development aptitude
- Microsoft Outlook
- Team Development
- Client Relations
- Document Control
- Problem Resolution
- Research
- Strategic sales knowledge
- Key holder experience
- CRM Software
- Account Management
- Travel Planning
- Coordination
Certification
Heartsaver First Aid CPR AED
Timeline
Infants Room's Teacher
Kindercare
06.2023 - 01.2024
(MTL) Manager Team Lead (Key Holder)
SAM'S CLUB
11.2022 - 06.2023
Administrative Assist. to PM & Production Clerk
Hanon Climate Systems Ala Corp
10.2017 - 06.2018
Clerical Admin/Temp
DAS North America
03.2017 - 10.2017
(Temp) Sales Associate (Key Holder)
4-Way Market, LLC.
02.2016 - 07.2016
Unit Clerk II/Administrative Assistant
Sodexo Healthcare Services
01.2008 - 12.2011
Clerical Admin/Temp
Walker Personnel Staffing
11.2007 - 04.2008
Assistant Manager/Manager-In-Training (Key Holder)
Radio Shack
10.2006 - 02.2007
Assistant Manager/Office Manager (Key Holder)
Best Beauty Supply
06.1997 - 06.2006
Undergrad Bachelors of Science in Healthcare Management -
South University, Montgomery Campus
High School Diploma -
Elmore County High School