Anntionette Crawford
3138 W. 165th St. Cleveland ,OH
Summary
Adept at insurance claims processing and fostering patient rapport, I excelled at West Park Dental by streamlining insurance verification processes and enhancing customer satisfaction. My strategic thinking and teamwork skills contributed to improved service quality at P.J McIntyre’s Irish Pub, showcasing my ability to drive results and exceed expectations in diverse environments.
Overview
17
17
years of professional experience
Work History
Insurance Coordinator
West Park Dental
10.2021 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Restaurant Bar Manager
P.J McIntyre’s Irish Pub
08.2007 - 12.2020
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Education
Bachelors Of Science - Healthcare Management
Bryant And Stratton
Parma, OH05.2018
Skills
- Insurance claims processing
- Insurance Verification
- Insurance processes
- Claims Processing
- Strategic thinking skills
- Negotiation
- Insurance Coverage Verification
- Teamwork and Collaboration
- Patient Rapport
- Insurance Claim Forms Review
Timeline
Insurance Coordinator
West Park Dental
10.2021 - Current
Restaurant Bar Manager
P.J McIntyre’s Irish Pub
08.2007 - 12.2020
Bachelors Of Science - Healthcare Management
Bryant And Stratton
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