Anntoinette Allen
Houston,TX
Summary
Dynamic customer service professional with extensive experience at the Houston Fire Department, excelling in fire safety regulations and communication. Proven ability to manage customer interactions and resolve inquiries effectively. Skilled in appointment scheduling and conflict resolution, consistently delivering exceptional service in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative 1
Houston Fire Department
Houston, US
01.2021 - Current
- Strong knowledge of fire safety regulations, codes, and procedures.
- Excellent communication skills, both written and verbal.
- Strong customer service skills.
- Proficiency in using computer software and office equipment.
- Ability to work independently and as part of a team.
- Manage and maintain accurate records of customer interactions, inquiries, and resolutions.
- Schedule appointments and meetings for fire inspections and other related activities.
- Assist with other administrative tasks as assigned, such as filing, data entry, and correspondence.
Customer Service Representative
Houston Public Library
Houston, US
10.2016 - 01.2021
- Provide Great Customer Service to Patrons with technology and reference Information, account services, and computer and printing services assistance.
- Attend Community Outreach Events with resources and programming information.
- Create and provide teen stem programs, crafts, and Children Storytime.
Administrative Assistant
Haynes Inc. LLC
Houston, US
11.2014 - 01.2017
- Set up client appointments, filing and answering phone calls, marketing, scheduling and payroll.
Customer Service Clerk/Cashier
Landmark Industries Timewise
Houston, US
12.2009 - 08.2014
- Provide Excellent customer service in a fast pace environment, stock, clean store, order merchandise.
Catering assistant/Kitchen Supervisor
Delicacies by Darrell
Houston, US
08.2005 - 11.2013
- Set up appointments, Prep, Provide Decor and Room set up, Cook meals, assist with Event Coordinating.
Education
Bachelor's - Business Mangement
Colorado Technical University
Colorado Springs, CO03.2022
High school diploma -
Northwest High School
Clarksville, TN05.1989
Skills
- Payroll management
- Hotel operations
- Excel proficiency
- Billing processes
- Organizational skills
- Catering services
- Microsoft Outlook expertise
- Administrative tasks
- Phone etiquette
- Windows systems
- Technical support
- Customer assistance
- Restaurant management
- Kitchen supervision
- Communication skills
- Cash handling
- Administration duties
- Janitorial tasks
- Customer service in-person
- Time management skills
- Residential cleaning services
- Library services experience
- Interviewing techniques
- Food preparation skills
- Community outreach
- Problem solving
- Microsoft Word proficiency
- Custodial responsibilities
- Meal preparation skills
- Typing proficiency
- Supervisory experience
- Safe work practices knowledge
- Customer relationship management
- Appointment scheduling
- Conflict resolution
- Fire safety regulations
- Multitasking and organization
Certification
Driver's License
Timeline
Customer Service Representative 1
Houston Fire Department
01.2021 - Current
Customer Service Representative
Houston Public Library
10.2016 - 01.2021
Administrative Assistant
Haynes Inc. LLC
11.2014 - 01.2017
Customer Service Clerk/Cashier
Landmark Industries Timewise
12.2009 - 08.2014
Catering assistant/Kitchen Supervisor
Delicacies by Darrell
08.2005 - 11.2013
Bachelor's - Business Mangement
Colorado Technical University
High school diploma -
Northwest High School