Anntoinette Perkins-Jenkins

• Resolved complex customer complaints by thoroughly investigating issues and implementing effective solutions.
• Perform extensive researching for solving issues and processing simple and complex claim issues in real time
• Assist members and providers with questions regarding benefits and claims
• Provide assistance to team members with questions and issues
• Handle sensitive customer data with discretion, maintaining strict adherence to privacy regulations and company guidelines.
• Utilize resources in order to deliver prompt service while prioritizing customer needs.
• Collaborate with cross-functional teams to address systemic issues and develop process improvements for escalation management.
• Shown proficiency in Microsoft office including Excel and PowerPoint

Worked on special teams for COVID claims for providers

Previous Team Lead experience

UMR Member Services and Claims Specialist

UHC Member Service Representative with Advocate 4Me

• Managed personal business accounts and made sure information was complete and accurate
• Demonstrated technical skills and product knowledge in all areas of Office and Google Docs
• Responded to emails and followed up with phone calls from business owners
• Responsible for developing and maintaining relationships with other business customers while creating and assisting new customers with their accounts
• Troubleshot technical issues with customers
• Maintained accuracy of all important documents while maintaining HIPAA for each customer

• Developed a comprehensive database of job opportunities within various industries, ensuring that students had access to the most current information.
• Maintained accurate records of student placements, enabling effective evaluation of the Career Services department''s performance.
• Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
• Worked with students and graduates to offer guidance on interview techniques, workplace expectations and resume best practices.
• Implemented effective outreach strategies targeting underrepresented student populations, increasing awareness of available career services and resources.
• Enhanced the visibility of the Career Services department by coordinating promotional campaigns across various channels such as social media, newsletters, and campus events.
• Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.

• Assisted students with Career Center materials and equipment
• Responsible for marketing and coordination of events for career opportunities for students
• Trained and provided work direction to current students and previous graduates
• Performed mock interviews with students

High School and Adult Admissions Representative

• Tele-counseled with each student and parent(s) encouraging campus visits
• Assisted each student with their application and financial aid information prior to class start
• Responsible for marketing to promote education at college fairs and various high schools
• Assisted with Open Houses and educated prospective students while giving tours throughout the school
• Maintained current lists and bulletins concerning scholarships and other financial aids available; provided information concerning specialized scholarships and assistance in completing application forms
• Operated a variety of office equipment including audio/visual equipment such as projectors for special events and office machines

• Tele-counseled with each student and parent(s) encouraging campus visits
• Assisted each student with their application and financial aid information prior to class start
• Responsible for marketing to promote education at college fairs and various high schools
• Assisted with Open Houses and educated prospective students while giving tours throughout the school
• Maintained current lists and bulletins concerning scholarships and other financial aids available; provided information concerning specialized scholarships and assistance in completing application forms
• Operated a variety of office equipment including audio/visual equipment such as projectors for special events and office machines