Anntoinita Davis
Memphis,TN
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations, notably at Budget Car Rental. Excelled in customer service and leveraging software tools for efficiency, achieving significant service improvements. Demonstrates exceptional work ethic, integrity, and a knack for fostering professional growth and resolving issues promptly, ensuring operational excellence and client loyalty.
Overview
13
13
years of professional experience
Work History
Manager
Budget Car Rental
05.2021 - Current
- Guided team members with constructive feedback to promote professional growth.
- Spearheaded initiatives for feedback collection to improve service offerings.
- Optimized office procedures by using software tools for task management.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
Cashier
Kroger
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Store Manager
KFC Restaurant
07.2012 - 03.2021
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Analyzed sales data for strategic planning and resource allocation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Northside High School
Memphis, TN05-2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English
Full Professional
Timeline
Cashier
Kroger
08.2022 - Current
Manager
Budget Car Rental
05.2021 - Current
Store Manager
KFC Restaurant
07.2012 - 03.2021
High School Diploma -
Northside High School
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