Anntrice McClinton

Answer consumer and beneficiary inquiries courteously and professionally

Actively listened to customers, handled concerns quickly and in an efficient manner

Answer a constant flow of calls with minimal wait time

Escalate or transfer consumers and beneficiaries to proper lines of business when the need occurs

Clarified customer issues and determined root cause of problems to resolve

Participate in team meetings and training sessions to stay informed about product updates and changes.

Deliver exceptional customer service to every customer by leveraging extensive knowledge of scripting and creating welcoming, positive experiences

Secured premises and personnel by patrolling property and monitoring surveillance equipment

Responded quickly to incidents and assessed active situations for security concerns

Responded quickly to emergency situations to assess and deflect issues

Signed arriving and exiting personnel and vehicles in and out

Kept a check of work areas for signs of smoke or fire

Assisted welders by providing fire watch services

Completed full building and grounds patrol to spot and investigate concerns

Signed out trucks leaving to make deliveries and signed in trucks returning from making deliveries

In processed trucks making deliveries to the facility

Checked outbound trucks for secure loads

Made sure all delivery gates were closed and locked at the end of shift

Checked delivery trucks to make sure the freezers were the correct temperature

Patrolled interior and exterior premises to spot and investigate concerns