Ann Virgie Killen Reyes
Sihanoukville,Cambodia
Summary
An expat originally from the Philippines who is currently living in Cambodia has experience as a customer service specialist with 6 years in finance, retail, and telecommunication industries. Managed diverse accounts, including Stripe Financial Billing, Scoot Airlines, and Facebook, utilising live chat, email, and voice support. Proven track record in resolving customer enquiries, driving awareness, and supporting global customer bases. Skilled in financial account handling, debt collection, and billing processes, demonstrating strong communication and problem-solving abilities. Adept at multitasking and leveraging tools like Microsoft Office, Salesforce.com, and Power BI to streamline administrative operations. With a background in hotel and restaurant management, I bring a unique blend of customer-centric focus and operational expertise to deliver exceptional service.
Overview
9
9
years of professional experience
Work History
Store Supervisor
Cyprian Mart
Sihanoukville, Cambodia
08.2023 - Current
- As a store supervisor, I am responsible for overseeing daily operations to ensure a smooth and efficient shopping experience for customers
- My role includes managing staff by providing training, guidance, and performance evaluations to foster a motivated team dedicated to exceptional service
- I also monitor inventory levels, enforce company policies, and implement promotional strategies while maintaining a safe and welcoming environment
- Additionally, I handle customer inquiries and concerns, striving to exceed expectations and promote customer loyalty
- Through effective communication and leadership, I aim to achieve store targets and contribute to the overall success of the business
Customer Service Specialist
TDCX Malaysia
Kuala Lumpur, Malaysia
07.2022 - 08.2023
- I handled airline account, financial account, social media account, and retail account with this company, which is Stripe Financial Billing, Scoot Airlines and SingaporeAirlines, Facebook as a content moderator, 7/11, Cold Storage, CS Fresh, GiantHypermarket, and Super Nature
- We assisted clients via email, chat, live chat, and voice call
Care Support Executive
XE Foreign Exchange Company
Makati City, Philippines
02.2022 - 07.2022
- Care Support Executive (New Zealand) in Ria Money Transfer and XE, we respond to inbound customer support enquiries from our global customer base
- Drive awareness and support among XE consumers
Customer Service Representative
Skypiea
Mindoro, Philippines
08.2019 - 09.2021
- I handled voice calls for Skypiea
- My account is financial
- We are the ones collecting customer debt in hospitals, bank loans, or any credit card that is still unpaid based in the UK and America
Client Support Representative (Email)
IQOR Inc
Angeles City, Philippines
10.2015 - 12.2017
- I handle voice calls and chats for IQOR
- My account here is Telco, which is Sprint
- We assist clients when it comes to their billing, basic troubleshooting, and upselling
Education
Bachelor Of Science - Hotel and Restaurant Management
University of The East
Manila03.2014
Vocational - Electronics
Electronics
Mandaluyong City12.2010
Skills
- Leadership
- Ability to Work in a Team
- Knowledge of Finance
- Customer Service
- Billing Processes
- Financial Accounting
- Live Chat
- Store operations
- Staff Scheduling
- Retail Commerce
- Social Media
- Stripe
- Communication Skills
- Money Transfer
- Electronics
- Accounts Payable
- Banking Services
- Upselling Skills
- Telecommunications
- Problem Solving
- Accounts Receivable
- Microsoft Office
- Time management
- Administrative Operations
- Data Entry Skills
- SalesforceCom
- Oracle Applications
- Power BI
- Ability to Multitask
- Quality Control
Accomplishments
- 7th placer in journalist featured writing, Regional Essay Writing Competition Regarding Jose Rizal
- Child Representative in Child Friendly City, 06/01/11
- Dean's List, 04/01/10 - 03/01/14, University of East
Languages
- Tagalog
- English
Personal Information
- Place of Birth: Valenzuela
- Date of Birth: 03/11/97
- Nationality: Filipino
Timeline
Store Supervisor
Cyprian Mart
08.2023 - Current
Customer Service Specialist
TDCX Malaysia
07.2022 - 08.2023
Care Support Executive
XE Foreign Exchange Company
02.2022 - 07.2022
Customer Service Representative
Skypiea
08.2019 - 09.2021
Client Support Representative (Email)
IQOR Inc
10.2015 - 12.2017
Bachelor Of Science - Hotel and Restaurant Management
University of The East
Vocational - Electronics
Electronics
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