Anny Cruz Hernandez
PHOENIX,AZ
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Emergency Chiropractic
06.2022 - 11.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Sales Agent
Monat
04.2020 - 01.2022
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified new targets, developed new business opportunities and presented product lines to customers.
Customer Service Associate
Walmart
11.2018 - 06.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
Call Center Representative
Sundance Vacations Inc.
03.2017 - 09.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Line Lead
QPSI
09.2016 - 02.2017
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Followed daily production schedules for organized and on-time deliveries.
- Assisted in training new employees and implementing procedural changes.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Monitored product quality to achieve superior quality reputation.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Made sure that products were produced on time and are of good quality.
Education
High School Diploma -
Roberto Clemente Chapter School
Allentown, PA06.2016
Skills
- Massage Therapies
- Insurance Verification
- Medical Billing
- Patient Care
- Special Needs Travelers
- Executive Travel
- Itineraries
- Travel Research
- Strategy Development
- Product Demonstrations
- Paperwork Processing
- Data Entry
- Microsoft Office
- Verbal Communication
- Fluent in Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Chiropractic Assistant
Emergency Chiropractic
06.2022 - 11.2022
Sales Agent
Monat
04.2020 - 01.2022
Customer Service Associate
Walmart
11.2018 - 06.2019
Call Center Representative
Sundance Vacations Inc.
03.2017 - 09.2018
Line Lead
QPSI
09.2016 - 02.2017
High School Diploma -
Roberto Clemente Chapter School