Anny Jerez-Canela
East Brunswick
Summary
Efficient billing professional with 20 years of experience, with expertise in billing systems and a proven track record in optimizing processes. Recognized for enhancing customer satisfaction through timely invoicing and effective communication. Strong analytical thinker with a commitment to accuracy and teamwork, driving significant improvements in billing efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Contract & Billing Specialist
ACI Worldwide
09.2014 - 10.2025
- Processed high-volume billing transactions with accuracy and efficiency.
- Collaborated with cross-functional teams to resolve billing discrepancies promptly.
- Implemented process improvements, enhancing workflow and reducing errors in invoicing.
- Mentored junior staff on billing procedures and compliance standards.
- Led initiatives to automate manual billing processes, saving time and resources.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Responded to customer concerns and questions on daily basis.
Staff Accountant
Retail Decisions
01.2008 - 08.2014
- Managed monthly financial closing processes to ensure timely reporting and compliance.
- Prepared and analyzed financial statements, identifying discrepancies for resolution.
- Streamlined accounts payable and receivable processes, enhancing operational efficiency.
- Led audits by coordinating with external auditors, ensuring accurate documentation and compliance.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Assisted comptroller with year-end financial audits.
- Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
- Collaborated with external auditors to provide information for audit process.
- Prepared timely and accurate tax filings, ensuring compliance with federal, state, and local regulations.
- Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
- Enhanced financial reporting accuracy by meticulously reconciling bank statements with ledger entries.
Education
Master of Science - Business Administration
Berkeley College
New York (City), NY05-2017
Skills
- Billing systems and software
- Month-end closing procedures
- Invoicing proficiency
- Attention to detail
- Multitasking and organization
- Analytical thinking
- Monthly billing management
- Accounts receivable expertise
- Billing process optimization
- Microsoft office
- Administrative support
- Billing data verification
- Discrepancy resolution
- Data analysis
- Word processing
- Invoice processing
- Customer service
- Time management
- Dependable and responsible
- Teamwork and collaboration
- Proficient in Salesforcecom
- Experience with RecVue software
- Oracle ERP
- Analyze and interpret contracts
- Timely and accurate billing
Certification
- PCA - Personal Care Aide
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sr Contract & Billing Specialist
ACI Worldwide
09.2014 - 10.2025
Staff Accountant
Retail Decisions
01.2008 - 08.2014
Master of Science - Business Administration
Berkeley College