Anny Luberisse
Brentwood,NY
Summary
Contain many years of customer service experience throughout the years. Performing general office duties to ensure smooth, efficient office operations. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Passionate about supporting patients in any environments dealing with mental health concerns such as emotional behaviors and communication disorders. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Efficient and collaborative Urgent Care Physician with situational awareness and creativity when providing support to patients needing timely medical services. Approachable and kind patient advocate with openness and empathy for people across all age ranges and numerous walks of life. Diligent recordkeeper and reporter of patient condition and progress to maintain impeccable medical files.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Addus Home Health Care
08.2022 - Current
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Managing personal care for more than 1 patient
Administrative Assistant/Phlebotomy Technician
Primary Care/Urgent Care
01.2021 - 04.2022
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Accurately labeled vacationer tubes with patient name, date and time of collection.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Handled client correspondence and tracked records to foster office efficiency.
- Logged patient information and recorded results into system using practice fusion.
- Maintained current and accurate medical records for over 100 patients.
- Administer Coronavirus 19 test
- Organized clinical documentation, treatment plans, and referrals.
- Provided ongoing counseling to help patients deal with conditions and processes
- Documented case notes daily and coordinated follow-up for seamless case management.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Preserved and prepared reports and treatment records.
- Chronic Care Manager
Direct Support Professional
AHRC
03.2020 - Current
- Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
- Updated patient files with current information about vitals, behaviors and other data relevant to Ahrc treatment planning.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Supervised 9 household patients.
Office Clerk
Long Island University
10.2018 - 07.2019
- Updating old documents and making room for new documents, making sure to shred all confidential documents Improved filing system by removing inactive and duplicate records, implementing color-coded labels and establishing file check-out system
- Answered phones, redirected calls to correct department and took detailed messages
- Properly filed receipts, reports and documents and maintained record system to ensure files were kept up-to- date and easily accessible
- Office duties, including filing, copying, scanning, and faxing In charge of monitoring inventory levels of.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed over 500 student files
Education
Certification - CNA
Access Careers - Hempstead
Hempstead, NY11.2022
Certification - Phlebotomy
Ideal School Of Allied Health Care
Hauppauge, NY06.2020
Bachelor's - Healthcare Administration
Long Island University
Brentwood, NY05.2020
Associate - General Studies
Suffolk County Community College Grant Campus
Brentwood, NY09.2014
Skills
- Administrative support
- Answering incoming calls
- Attention to detail
- Friendly and outgoing
- Self motivated
- Customer service
- Care plan assessment
- Behavioral Management
- Administer Medication
- Measuring Vital Statistics
- Diagnostic Testing
- Microsoft Excel, Microsoft Power-point, Microsoft Word
- Retail Sales
- Clerical
- Inventory
- Organizational Skills
- Cash Handling
- Problem Solving
- Patient Assessments
- Rehabilitation
- Developmental Disabilities
- ADLs Assistance
- Direct Patient Care
- First Aid/CPR
- Medical records review
- Electronic health records
- Recording Data
- Phlebotomy
- CNA
- Medical office administration
- Healthcare Administration
- Administering Medication
- Vitals
- Administer coronavirus 19 test
Certification
- Certified Phlebotomy Technician 3221-160-614-9876
Timeline
Personal Care Assistant
Addus Home Health Care
08.2022 - Current
Administrative Assistant/Phlebotomy Technician
Primary Care/Urgent Care
01.2021 - 04.2022
Direct Support Professional
AHRC
03.2020 - Current
Office Clerk
Long Island University
10.2018 - 07.2019
Certification - CNA
Access Careers - Hempstead
Certification - Phlebotomy
Ideal School Of Allied Health Care
Bachelor's - Healthcare Administration
Long Island University
Associate - General Studies
Suffolk County Community College Grant Campus