ANNY MONTERO
West Park,FL
Summary
Developed key skills in collaborative, fast-paced design environments, including strategic planning and creative direction. Expertise in leading cross-functional teams and managing projects from concept to completion. Seeking to transition into new field, leveraging these transferrable skills to drive innovation, creativity, and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Hotel Manager
CitizenM Hotels
10.2022 - Current
- Oversaw daily operations of 355 rooms hotel with staff of 24 employees, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Boosted revenue with targeted marketing campaigns and upselling techniques.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Conducted monthly inventory of food and beverage departments, assuring accurate analysis of uncontrolled and controlled stock.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed staff schedule including approval of payroll and paid time off hours.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
Teacher & Office Administrator
Huntington Learning Center
05.2022 - 10.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Case Manager
Global Behavioral Medicine
08.2021 - 12.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Clerk Internship
Percy Martinez Medical Malpractice Lawyers
02.2021 - 02.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Cashier Assistant
Costco Wholesale
12.2018 - 08.2021
- Met customer needs through polite, friendly and attentive service.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Sales Associate
Michael’s
09.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL03-2021
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL03-2021
RBT 40 Hour Training
Verbal Behavior Institute
01.2021
CBHCM 50 Hour Training
Clinical Connections Training Programs
08-2021
BLS (CPR & AED) Certified
American Heart Association
08-2021
Associate in Arts - Psychology
Miami Dade College
12-2019
Skills
- Critical thinking
- Strategy management
- Teamwork and collaboration
- Attention to detail
- Innovative problem-solving
- Visionary thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Elementary
Timeline
Assistant Hotel Manager
CitizenM Hotels
10.2022 - Current
Teacher & Office Administrator
Huntington Learning Center
05.2022 - 10.2022
Case Manager
Global Behavioral Medicine
08.2021 - 12.2021
Clerk Internship
Percy Martinez Medical Malpractice Lawyers
02.2021 - 02.2021
Cashier Assistant
Costco Wholesale
12.2018 - 08.2021
Sales Associate
Michael’s
09.2017 - 04.2019
Bachelor of Arts - Psychology
Florida International University
Bachelor of Arts - Criminal Justice
Florida International University
RBT 40 Hour Training
Verbal Behavior Institute
CBHCM 50 Hour Training
Clinical Connections Training Programs
BLS (CPR & AED) Certified
American Heart Association
Associate in Arts - Psychology
Miami Dade College
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