Anny Pena
The Bronx,NY
Summary
Experienced patient encounter associate with Epic charting, insurance verification, and HIPAA compliance skills. Strong background in electronic health records, patient billing, and smooth care coordination in fast-paced hospital settings.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Dietary Cashier
MOUNT SINAI HOSPITAL
New York, New York
04.2007 - 06.2018
- Assisted customers with dietary inquiries, guiding them to appropriate selections for their needs.
- Processed customer transactions accurately and efficiently to ensure smooth service flow.
- Handled cash register operations, including payments and receipts, with high attention to detail.
- Maintained cleanliness and organization of work area to ensure safety and enhance customer satisfaction.
- Ensured all dining areas were clean and well-stocked for optimal customer experience.
- Collaborated with team members to streamline service and enhance customer satisfaction.
- Coordinated with food service staff on meal changes and missing tickets.
- Supported hospital food service operations with steady, dependable front-line coverage.
- Resolved billing questions for patient meals and visitor purchases.
- Responded promptly to customer inquiries, delivering exceptional service to enhance overall experience.
Emergency Room Technician
MOUNT SINAI HOSPITAL
New York, New York
07.2018 - 06.2022
- Supported Mount Sinai emergency department nurses during patient triage and intake.
- Prepared trauma rooms with stocked supplies, stretchers, and emergency equipment.
- Monitored vital signs and reported changes to Mount Sinai clinical staff.
- Assisted with patient transport, lifting, and safe positioning throughout care.
- Collected specimens and delivered samples to laboratory services promptly.
- Documented patient information in electronic medical records and care logs.
- Coordinated with physicians, nurses, and technicians during fast-paced emergency care.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
PATIENT ENCOUNTER ASSOCIATE
MOUNT SINAI HOSPITAL
New York, New York
07.2022 - Current
- Facilitated appointment scheduling using electronic health record systems at Mount Sinai Hospital.
- Set follow-up appointments and shared schedule updates with care providers.
- Verified insurance coverage to ensure accurate patient benefits.
- Verified insurance details and supported billing-related paperwork.
- Reviewed patient details and refreshed records for clinical staff.
- Followed HIPAA standards while handling confidential patient information.
- Built positive relationships with patients to improve overall service experience. with customers by providing friendly customer service.
Education
Some College (No Degree) - OFFICE TECHNOLOGY
TECHNICAL COLLEGE INSTITUTE
New York, NYSkills
- Epic documentation
- Insurance verification
- Patient billing
- Patient intake processes
- HIPAA compliance
- Vital signs monitoring
- Patient care coordination
- Epic documentation
- Point of sale management
- Customer service support
- Customer service support
Languages
Spanish
Professional
English
Professional
Timeline
PATIENT ENCOUNTER ASSOCIATE
MOUNT SINAI HOSPITAL
07.2022 - Current
Emergency Room Technician
MOUNT SINAI HOSPITAL
07.2018 - 06.2022
Dietary Cashier
MOUNT SINAI HOSPITAL
04.2007 - 06.2018
Some College (No Degree) - OFFICE TECHNOLOGY
TECHNICAL COLLEGE INSTITUTE