Anny Suarez
The Bronx
Summary
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Customer service supervisor with experience training associates and resolving conflicts. Effective communicator through face to face, telephone, and online interactions with customers.
- Basic knowledge in home care, medical terminology and medical documentation review.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Nascar Construction
01.2022 - 02.2024
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
Home Health Aide
Stellar Homecare Solutions
02.2021 - 10.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
Assistant Manager
HyCite Corporation
06.2018 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
General Secretary
Superintendencia De Industria Y Comercio
01.2017 - 03.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Scheduled appointments and conducted follow-up calls to clients.
- Assisted coworkers and staff members with special tasks on daily basis.
Library Secretary
Kennedy Library
10.2016 - 12.2017
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Administrative Medical Assistant - Medical Assisting
PennFoster
Scottsdale, AZ07.2024
Home Health Aid - Medical Assisting
ABC Training Center
New York, NY12.2020
Certificate - Certificate WIO Long Term Care
Montefiore
New York, NY10.2020
High School Diploma -
Superior Americano
Bogota, Colombia12.2015
Skills
- Office Administration
- Customer Service
- Data Entry
- Insurance Knowledge
- English and Spanish
- Mail handling
- Appointment Scheduling
- Microsoft Office Suite
- Medical Terminology
- Professional Communication
Timeline
Administrative Assistant
Nascar Construction
01.2022 - 02.2024
Home Health Aide
Stellar Homecare Solutions
02.2021 - 10.2021
Assistant Manager
HyCite Corporation
06.2018 - 12.2020
General Secretary
Superintendencia De Industria Y Comercio
01.2017 - 03.2018
Library Secretary
Kennedy Library
10.2016 - 12.2017
Administrative Medical Assistant - Medical Assisting
PennFoster
Home Health Aid - Medical Assisting
ABC Training Center
Certificate - Certificate WIO Long Term Care
Montefiore
High School Diploma -
Superior Americano