Annya Fink
Berwick,Pa
Summary
Dynamic Office Manager and Caregiver at Warm Hearts Home Care Agency, adept at problem resolution and compliance management. Proven ability to enhance caregiver scheduling and training processes, ensuring high-quality client care. Proficient in Microsoft Office and committed to achieving results through effective communication and customer-focused strategies.
Overview
2026
2026
years of professional experience
Work History
AP Clerk
Heller's Gas
Berwick, Pennsylvania
08.2024 - Current
- Reviewing invoices for proper documentation and approval before processing
- Processing and entering invoices and check requests accurately and efficiently into accounting software
- Reconciling vendor accounts and resolving any discrepancies or issues.
- Maintaining accurate financial records, including invoice copies, purchase orders, and approvals
- Communicating with vendors regarding payment status and inquiries
- Preparing and processing electronic payments and transfers
- Providing supporting documentation for audits
- Maintaining vendor files and contact information
- Ensuring compliance with company policies and procedures related to accounts payable
Office Manager and Caregiver
Warm Hearts Home Care Agency
2022 - 2024
- Manage caregiver scheduling.
- Hire new candidates.
- Process orientation with new recruits and training.
- Enforce adherence to rules through timely correction actions for caregivers.
- Make sure every hire follows the state compliance.
- Handle any issues between caregivers and clients.
- Handle calls from clients and caregivers, providing appropriate responses.
- Take new client intakes.
- As a caregiver took care of any needs the client had such as light housekeeping, cooking, help them get ready for appointments.
Accounts Payable Clerk
Leggett & Platt
Berwick, Pennsylvania
2022 - 2022
- Responsible for performing a range of accounting and clerical tasks related to the accounts payable function.
- This generally includes receiving, processing, and verifying invoices, tracking, and recording purchase orders, and processing payments.
- Also had to contact clients to get the bills paid or if they were missing.
Computer Programmer
True Sense (Also known as MSP and Thompson Mailing), LLC
Bloomsburg, Pennsylvania
2016 - 2022
- Programmed bulk mailing.
- Setting up mailing letters for clients.
- Pay attention to details.
- Used programs like Fox Pro, Excel, GMS, Inspire Designer, Outlook, Redpoint, and Data Right.
- I must meet the post office standards with mailing.
- Worked with different agencies to meet their standard.
- Also worked with customer service.
- Always met the client deadline.
- I had to work with complex instructions.
- Also ran printers for 2 years.
Sales Representative and Production Supervisor
Longview Farms, LLC
Bloomsburg, Pennsylvania
2013 - 2016
- Work with customers on orders and problem resolution from broad product catalog.
- Extensive product work including development and all phases of creation – mixing, bottling, sealing, and coding.
- Manage sales email-based communications and social media.
Hostess
Olive Garden
Bloomsburg, Pennsylvania
2012 - 2013
- Greet restaurant customers; manage table assignments according to server seniority and other factors.
Paralegal
Middleton Law Office
Bloomsburg, Pennsylvania
2011 - 2013
- Manage client interactions on telephone, email, and in the office.
- Assist attorney in directed research and in court.
- File documents with court; maintain client files.
- Open and close office.
Telemarketer and Customer Representative
Sykes Enterprises
Bloomsburg, Pennsylvania
2009 - 2011
- Telemarketing included cold calls and customer-initiated leads.
- Required detailed knowledge of sales techniques and products.
- Consistently in the top-three for call conversion and revenue.
- Customer representative duties included acting as out-sourced customer support.
- Required detailed adherence to client protocols for problem resolution.
Education
One-year college -
Luzerne County Community College
521 Trailblazer Dr, Nanticoke, PA 1863401.2010
High School - Pennsylvania GED
Pennsylvania GED
PA01.2009
Skills
- Process Oriented
- Sales Scripts Development
- Product-Life Cycle Implementation
- Customer Focused
- Problem Resolution
- Computer Literate
- Microsoft Office
- Avaya
- Photoshop
- Fox Pro
- Excel
- GMS
- Inspire Designer
- Outlook
- Redpoint
- PowerPoint
- Word
- Data Right
- Social Media Campaigns
- Attendance
- Willingness to Work Overtime
References
- Clyde Middleton, 570-854-7162
- Brandon Fink, 570-764-1862
- Melissa Obederf, 570-764-2644
Timeline
AP Clerk
Heller's Gas
08.2024 - Current
Office Manager and Caregiver
Warm Hearts Home Care Agency
2022 - 2024
Accounts Payable Clerk
Leggett & Platt
2022 - 2022
Computer Programmer
True Sense (Also known as MSP and Thompson Mailing), LLC
2016 - 2022
Sales Representative and Production Supervisor
Longview Farms, LLC
2013 - 2016
Hostess
Olive Garden
2012 - 2013
Paralegal
Middleton Law Office
2011 - 2013
Telemarketer and Customer Representative
Sykes Enterprises
2009 - 2011
One-year college -
Luzerne County Community College
High School - Pennsylvania GED
Pennsylvania GED