Annyaliza Mua

*Learning to help people understand life skills and be happy.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
• Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Cleaned counters, machines, utensils and seating areas daily.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Assisted other team members to achieve goals.
• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Offered upgrade items and showcased daily specials to promote restaurant products.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Became familiar with products to answer questions and make suggestions.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Supported great dining and meal experiences for guests.
• Collaborated with team members to complete orders.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Addressed guest needs, questions or concerns to create optimum experience onboard.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Stocked shelves to organize aisles in assigned department.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health and safety standards and procedures.

* Nanny for a new born until he was 7 months old.

* Built positive and nurturing environments to support child social and emotional growth.

• Supported children in play activities, meals and snacks, hygiene and socialization.
• Engaged with children on age-appropriate level.
• Traveled with families to care for children and allow parents private time.

*Making sure decorating cloths are ironed/neatly folded and decorating equipments are ready to go.

*Tents,Poles and small parts are ready and packed on the truck the day before.

* Make phone calls to the customers making sure the order is correct.

*Time and Locations are some important information in Order accuracy.