Annexies Martinez
Hyde Park
Summary
Mission-driven public service professional with over 10 years of experience in city government, education, and healthcare. Proven leader with a strong record of managing teams, building systems to support equity and access, and fostering cross-sector collaboration. Bilingual communicator with a passion for community advocacy, family engagement, and continuous organizational improvement. Seeking to expand my impact through a graduate-level leadership cohert.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director, BPS Family Helpline
Boston Public Schools
04.2025 - Current
- Lead a districtwide communication hub supporting thousands of families with culturally and linguistically responsive services.
- Oversee Helpline operations, supervising a diverse team to ensure timely, equitable resolutions to community inquiries.
- Partner with district leaders, school superintendents, and department heads to align outreach with strategic goals.
Helpline Manager
Boston Public Schools
08.2023 - 04.2025
- Managed daily communications, including high volumes of calls, emails, and 3-1-1 referrals.
- Streamlined triage systems and improved issue-resolution timelines.
- Served as a key liaison between families and BPS leadership to enhance transparency and trust.
- Participated in crisis communications and district briefings to maintain service responsiveness.
Registration Specialist
Boston Public Schools
01.2022 - 08.2023
- Guided families through the student enrollment process, ensuring equitable access to education.
- Trained in multiple systems to maintain accurate records and track placement outcomes.
- Provided support with referrals and community resources, particularly for high-needs populations.
Dispatcher
Boston Police Department
07.2016 - 01.2022
- Operated emergency dispatch systems in high-pressure environments.
- Maintained calm, effective communication between departments and public stakeholders.
- Trained in public safety protocol, de-escalation, and emergency coordination.
Patient Coordinator
Massachusetts General Hospital
01.2015 - 01.2017
- Supported patient care and interdisciplinary coordination in radiology.
- Managed intake, scheduling, and record-keeping in compliance with hospital standards.
Education
No Degree - Human Resources Management
University of Massachusetts Boston
Boston, MA12-2019
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts, Boston
Boston, Massachusetts, MA05-2017
Skills
- Bilingual: Fluent in Spanish and English
- Strategic Communication & Public Engagement
- Cross-Functional Collaboration
- Team Leadership & Operational Management
- Crisis Response & Customer Service
- Data Tracking & Case Resolution
- Proficient in Salesforce, Aspen, Microsoft Office Suite, and dispatch systems
- People management
- Operations management
- Strategies and goals
- Budget management
Certification
- MAPP (Massachusetts Approach to Partnership in Parenting) Certified
- Specialized Trainings with Boston Police Department (Communication, Community Engagement)
Timeline
Director, BPS Family Helpline
Boston Public Schools
04.2025 - Current
Helpline Manager
Boston Public Schools
08.2023 - 04.2025
Registration Specialist
Boston Public Schools
01.2022 - 08.2023
Dispatcher
Boston Police Department
07.2016 - 01.2022
Patient Coordinator
Massachusetts General Hospital
01.2015 - 01.2017
No Degree - Human Resources Management
University of Massachusetts Boston
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts, Boston
Awards & Recognitions
Spotlight Award – Boston Public Schools, Recognized for outstanding contributions to the Boston Public Schools through the Central Office Employee Spotlight Series. Honorees are selected for demonstrating institutional knowledge, innovative thinking, and an unwavering commitment to supporting students, families, and staff across the district. This recognition reflects a dedication to bringing positive energy, equity, and excellence to the BPS community.
Community Involvement
Certified for Community Hub Experience – Actively engaged in family-facing services through BPS’s Community Hub model, which supports holistic, neighborhood-based connections between schools, families, and services.
Certified Foster Parent – Committed to supporting children and families through stable, nurturing care.