Anny Roxana Manzanares
Houston,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 2 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Organized Administration Officer well-versed in accounting, reporting and documentation requirements for the industry. Offers 1 years of experience managing office staff performance, scheduling and task delegation.
Overview
2
2
years of professional experience
Work History
Administration Officer
Marco Villar Mondragón
Long Island City, NY
04.2021 - 04.2022
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Monitored and updated employee database and managed scheduling for team.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Drove workflow improvements by streamlining processes.
Seller
Jimmy J. Gaborith Jr
West Palm Beach, FL
10.2019 - 02.2021
- Responded to customers' complaints regarding service and product quality to solve issues.
- Packed, labeled and shipped products to customers, providing accurate delivery timelines.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Used well- established online selling techniques and procedures to market products on [Type] sites.
- Assisted customers via live chat and email messaging in determining product features to make purchase choices.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
Education
High School Diploma -
Instituto Juventud Hondureño
Honduras12.2003
Skills
- Office Supplies and Inventory
- Customer Service Process Improvement
- Operational Efficiency
- Human Resources Department Processes
- Administration and Management
- Attention to Detail
- Verbal and Written Communication
- Customer Satisfaction
- Departmental Support
- Information Confidentiality
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Administration Officer
Marco Villar Mondragón
04.2021 - 04.2022
Seller
Jimmy J. Gaborith Jr
10.2019 - 02.2021
High School Diploma -
Instituto Juventud Hondureño
Spanish/ English
Manejo de los dos idiomas verbal y escrito.
Spanish/ English
Manejo de los dos idiomas verbal y escrito.
Similar Profiles
Regina Ramirez PimentelRegina Ramirez Pimentel
Nutritional Consultation at Martha Patricia Rocandio Mondragón. Juan Roblez LiNutritional Consultation at Martha Patricia Rocandio Mondragón. Juan Roblez Li
Julio Eduardo Trejo CruzJulio Eduardo Trejo Cruz
Psicoterapeuta at Mtra. María Zoraida Cruz VillarPsicoterapeuta at Mtra. María Zoraida Cruz Villar
Wilmary GonzalezWilmary Gonzalez
Servicio al Cliente at Óptica VillarServicio al Cliente at Óptica Villar