Annyssa Garcia
Chula Vista,CA
Summary
Dedicated Customer Service Representative with motivation to maintain customer satisfaction and to contribute to the company's success. Also, ability to build productive relationships, resolve complex issues and win customer loyalty.
Overview
11
11
years of professional experience
Work History
Care
Synergy Orthopedics
02.2017 - Current
- Surgery Scheduling for a total joint orthopedic doctor at Scripps Mercy Hillcrest, Sharp Chula Vista and Otay Lakes Surgery Center.
- Scheduling for all follow up, MRI reviews, Physical Therapy visits, Pain Management consult, Pre Operative and Post Operative Visits. Wound care, PRP Injections, CSI and other Injections.
- Operating the EHR system to chart information, via Eclinicalworks and EPIC.
- Submitting authorizations for PPO's, HMO and Workers Compensations.
- Very Knowledgeable with submitting authorizations with Carelink
- Billing for surgeries, consults DME, X-Rays, injectables, on call consults and surgeries
- Work with PA's, Physical Therapist, Home Health agencies/Skilled Nursing Facility,Nurse Case Managers/Adjusters, patients and families to implement effective treatment plans.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Collecting Cash Pay, Co Pay, Co Insurance and Dedications for patient.
- Patient insurance verifications and benefits.
- Interacting with Insurance regarding authorization status.
- Scheduling medical representative to come bring products to surgeries, consults and at patient's home.
- Sending out patient's medical records.
- e-prescribing
- Filling out disability forms via portal and print outs, work status, work restrictions, insurance benefit paperwork.
- Uploading dictated reports to Ecomp for Department of Labor workers compensation patients.
- Answer emails, calls, text message for all patient needs.
- Vast knowledge of liens, workers compensation, Medicare, Car injury cases, HMO Insurances as in MPMG, CHG, Molina,
- Answering multiple telephone lines with accuracy and clarity with emphases placed on quality customer service.
- Prepping patient charts with all of the documents that are needed for schedule consult.
Warehouse Clerk
Linage Logistics
01.2015 - 02.2017
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Waiter
Atria Senior Living
01.2013 - 11.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA06.2013
Skills
- Positive Reinforcement Methods
- General administrative experience EPIC and Carelink Experience
- Ability to handle multiple projects on a time critical basis
- Attention to details
- Knowledgeable with multiple insurances
- Ability to be self-directed within a team enviroment
- Maintains confidentiality standard of a department
Timeline
Care
Synergy Orthopedics
02.2017 - Current
Warehouse Clerk
Linage Logistics
01.2015 - 02.2017
Waiter
Atria Senior Living
01.2013 - 11.2015
High School Diploma -
Paloma Valley High School
Similar Profiles
Mylende LiseskiMylende Liseski
Director of Revenue Cycle Management at Synergy OrthopedicsDirector of Revenue Cycle Management at Synergy Orthopedics
Taysia PimentelTaysia Pimentel
Physical Therapy Aide at Synergy Orthopedics Physical TherapyPhysical Therapy Aide at Synergy Orthopedics Physical Therapy
Sharon BerrySharon Berry
Assistant Manager- Call Center at Mendelson/Kornblum Orthopedics/Synergy HealthAssistant Manager- Call Center at Mendelson/Kornblum Orthopedics/Synergy Health