Anomica Kwamina
Houston,TX
Summary
Adept at fostering guest engagement and streamlining operations, my tenure at Cheesecake Factory Inc honed my exceptional customer service and cash handling skills. Known for enhancing customer satisfaction and maintaining high-quality standards, I excel in high-volume dining environments, leveraging my strong work ethic and verbal communication to drive success.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Inc
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Twin Peaks Restaurants
05.2021 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
Torrid Clothing Store
09.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma - Anatomy And Physiology
Osceola High School
Kissimmee, FL05.2020
Skills
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Exceptional customer service
- Verbal Communication
- Microsoft Office
- Mentoring abilities
- Technical knowledge
- Memory retention
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Tableside Etiquette
- Effective Communication
- Organizational Skills
- Conflict and Complaint Resolution
- Quality Control
- Risk Management
- Sales background
Certification
- CIW Internet Business Associate
- CIW Site Development Associate
Timeline
Server
Cheesecake Factory Inc
01.2023 - Current
Server
Twin Peaks Restaurants
05.2021 - 10.2022
Sales Associate
Torrid Clothing Store
09.2020 - 05.2021
Diploma - Anatomy And Physiology
Osceola High School