Anona Kropf
Temple
Summary
Dynamic Services Coordinator at Home Depot with a proven track record in enhancing customer satisfaction and streamlining service delivery. Expert in problem-solving and time management, successfully reduced client wait times through effective prioritization. Adept at team collaboration and performance metrics, driving operational efficiency and loyalty.
Overview
12
12
years of professional experience
Work History
SERVICES COORDINATOR
Home Depot
05.2013 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Head Cashier
The Home Depot Inc
05.2013 - 06.2020
Education
High School Diploma -
Nationwide Academy
3440 Hollywood Blvd Suite 415, Hollywood, FL 33021Skills
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
- Performance metrics
- Adaptability
- Time management abilities
- Self motivation
- Adaptability and flexibility
- Team collaboration
- Problem-solving abilities
- Idea development and brainstorming
- Process analysis
- Teamwork and collaboration
- Multitasking
- Task prioritization
- Problem-solving
- Goal setting
- Time management
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
- Collaborated with team of 10 in the development of wave 3.
Timeline
SERVICES COORDINATOR
Home Depot
05.2013 - Current
Head Cashier
The Home Depot Inc
05.2013 - 06.2020
High School Diploma -
Nationwide Academy
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