Anoop Dhillon
Vancouver
Summary
Co-founded and led operations for a virtual mental health platform, streamlining client connections with qualified therapists across multiple provinces. Spearheaded over 20 high-stakes projects, enhancing governance, analytics, and program delivery across diverse health systems. Proven track record in aligning stakeholders and executing strategic initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Health Innovation Consultant
03.2026 - Current
- Established independent practice after nearly eight years at Accenture, applying rigorous consulting methods and client commitment to tailored engagements.
- Collaborated with health systems, federal and provincial agencies, payers, and digital health organizations to address complex challenges in governance design, workflow optimization, stakeholder alignment, and sustainable health innovation implementation.
- Collaborated with clients to identify business needs and develop tailored solutions.
- Analyzed market trends to provide strategic recommendations for client projects.
- Facilitated workshops to gather requirements and align stakeholder expectations.
Board of Advisors - Health Informatics
University of Washington School of Public Health
Seattle
03.2026 - Current
- Provided practitioner perspective to shape curriculum and program direction for Health Informatics & Health Information Management program, enhancing relevance for emerging professionals.
- Mentored master's-level HIHIM students on careers at intersection of health strategy, digital health, and consulting; delivered speaking engagements to connect health informatics education with real-world applications.
- Collaborated with faculty to enhance curriculum and advising practices.
- Advised students on academic programs and career pathways in public health.
- Coordinated workshops and events for student engagement and professional development.
Co-Founder & Chief Operating Officer
GoodTherapist Inc.
Vancouver
01.2026 - Current
- Co-founded and leads operations for GoodTherapist, a Canadian virtual mental health platform connecting clients nationwide with qualified therapists and professional support services, operating across BC, AB, SK, and MB.
- Oversaw platform operations, practitioner onboarding, client experience, clinical quality oversight, billing infrastructure, public sector program delivery, reporting, and administrative functions.
- Established infrastructure, processes, and clinical quality standards to scale a two-sided mental health platform from concept to active operations.
- Developed partnerships, negotiated contracts, and engaged with public sector clients through RFP responses and subsidized counselling program delivery.
- Provided nationwide access to mental health services by connecting clients with qualified therapists and support services in Canada.
Management Consultant, Health Strategy and AI
Accenture Canada
04.2019 - 03.2026
- Led 20+ complex, multi-phase initiatives across federal agencies, health systems, provincial ministries, payers, and digital health organizations to enhance program delivery, data strategy, and system transformation.
- Program Leadership: Led multi-workstream programs covering quality, compliance, analytics, and digital transformation; coordinated 25+ cross-functional resources across clinical, IT, data, operations, and federal partners; facilitated executive steering sessions with Director and C-Suite stakeholders.
- Data & Analytics: Built data governance frameworks, operating models, Power BI dashboards, metric libraries, and reporting structures to improve decision-making and operational transparency across multiple client organizations.
- Facilitated steering committees, vendor evaluations, and workshops with health authorities and executive directors to align multi-agency efforts across federal, provincial, and private sector clients.
- Designed operational playbooks, RCA templates, and audit workflows to standardize processes and support remediation efforts.
- Select Project Portfolio (2019-2026): Delivery Lead, Federal Healthcare Client; Onboarding Lead, CAMH / 988 Suicide Crisis Helpline; Project Manager, BC Ministry of Health (Federated Analytics); Project Manager & Dashboard Lead, Carefirst Blue Cross; Consultant, Nova Scotia Health (Command Centre Requirements); Data Governance Lead, Vancouver Coastal Health; Senior Health Data Advisor, Shoppers Drug Mart / Loblaws; Project Lead, BC Ministry of Health (IRRS Report Refresh); Business Analyst, Alberta Health / IBM Canada (Provider Self Service Portal); Senior Business Analyst, Washington State Healthcare Authority (EHR Readiness); Senior Business Analyst, Government of New Brunswick (Go.Data Implementation); Business Analyst, Washington DC Health (Disease Surveillance Applications); Business Analyst, Saskatchewan Health Authority (Command Centre Business Plan); Business Analyst, eHealth Saskatchewan (Organ Donor Registry).
IT Analyst - Electronic Quality & Safety
Alberta Health Services
Calgary
07.2018 - 07.2019
- Collaborated with Electronic Quality and Safety team to enhance safety and privacy of patient information; contributed to implementation and adoption of province-wide eSafety framework for Alberta's cross-continuum electronic health record (Connect Care).
- Mapped current and future states with clinicians for EHR upgrade; performed gap analysis from SCM to Epic EHR for Connect Care rollout at Alberta Health Services.
- Developed testing plans, training manuals, and service desk policies for new RIS implementation; facilitated SCM configuration and development meetings.
Clinical Application Specialist
AltaPACS (Mayfair Diagnostics / EFW Radiology)
Calgary
10.2015 - 07.2018
- Implemented clinical applications for efficient radiology workflow at Mayfair Diagnostics.
- Collaborated with multidisciplinary teams to enhance patient data management processes.
- Provided training sessions to staff on new software and tools for EFW Radiology.
- Developed training programs for new hires to facilitate smoother onboarding.
Education
Executive Master of Health -
University of Toronto
Toronto, ON01-2020
BSc - Health Informatics & Information Management
University of Washington
Seattle, WA01-2014
Skills
- Health strategy
- Mental health operations
- Digital transformation
- Program & Project Delivery
- Roadmap execution
- Change Management
- Data Governance & Analytics
- Regulatory Compliance
- Risk Management
- Executive engagement
- Executive Facilitation
- Agency alignment
- Multi-workstream PMO
- Virtual Mental Health Platforms
- Leadership
Certification
Lean Six Sigma - Green Belt, 2021
Personal Information
Title: Co-Founder & COO, GoodTherapist
Volunteer Experience
- Contributor, Digital Health Canada
- Board of Advisors, HIHIM, University of Washington School of Public Health, 2026, Present
Citizenship
- Canada, Birth Country
- United States, Naturalized
Languages
English
Professional
Punjabi
Professional
Timeline
Independent Health Innovation Consultant
03.2026 - Current
Board of Advisors - Health Informatics
University of Washington School of Public Health
03.2026 - Current
Co-Founder & Chief Operating Officer
GoodTherapist Inc.
01.2026 - Current
Management Consultant, Health Strategy and AI
Accenture Canada
04.2019 - 03.2026
IT Analyst - Electronic Quality & Safety
Alberta Health Services
07.2018 - 07.2019
Clinical Application Specialist
AltaPACS (Mayfair Diagnostics / EFW Radiology)
10.2015 - 07.2018
Executive Master of Health -
University of Toronto
BSc - Health Informatics & Information Management
University of Washington