Anossiane Vilce
Lauderdale,FL
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Marcia Nurse Registry
Lauderhill, FL
07.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Customer Service Representative
Macnel Thomas Cabinets LLC
Fort Lauderdale, FL
08.2015 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Private Caregiver
Marianne Maylove
Hollywood, FL
02.2017 - 12.2019
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities for improved quality of life.
- Developed personalized care plans to address individual needs and goals.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
Customer Service Greeting
Fortress Protective Services
Coral Springs, FL
11.2003 - 06.2012
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
Education
High School Diploma -
Cornerstone Homeschooling
Cumming, GA05.2006
Skills
- Patient Transportation
- Progress Documentation
- Behavioral Management
- Medication Organization
- Meal Preparation
- Client Documentation
- Patient Care
- ADL Support
- Light Housekeeping
- Florida Driver's License
- Patient Transport
- Mobility Support
- First Aid and Safety
- Behavior Redirection
- Chronic Disease Management
- Feeding Assistance
- Ambulation Assistance
- Bathing Assistance
- Toileting Assistance
- Empathy and Compassion
- Stress Management
- Infection Control
- CPR Certification
- Vital Signs Monitoring
- Patient Lifting Techniques
- Personal Hygiene Assistance
- Emergency Response
- Dressing Assistance
- Active Listening
- Bathing Support
- Elder Care
- Client Transportation
- Heavy Lifting
- Stroke Patient Care
- Dementia Care
- Special Needs Care
- Home Care Aide
- [English] Fluency
- [French] Fluency
- [Creole] Fluency
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Home Health Aide
Marcia Nurse Registry
07.2023 - Current
Private Caregiver
Marianne Maylove
02.2017 - 12.2019
Customer Service Representative
Macnel Thomas Cabinets LLC
08.2015 - Current
Customer Service Greeting
Fortress Protective Services
11.2003 - 06.2012
High School Diploma -
Cornerstone Homeschooling