Anossiane Vilce
Lauderdale,FL
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Marcia Nurse Registry
07.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Customer Service Representative
Macnel Thomas Cabinets LLC
08.2015 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Private Caregiver
Marianne Maylove
02.2017 - 12.2019
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities for improved quality of life.
- Developed personalized care plans to address individual needs and goals.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
Customer Service Greeting
Fortress Protective Services
11.2003 - 06.2012
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
Education
High School Diploma -
Cornerstone Homeschooling
Cumming, GA05.2006
Skills
- Patient Transportation
- Progress Documentation
- Behavioral Management
- Medication Organization
- Meal Preparation
- Client Documentation
- Patient Care
- ADL Support
- Light Housekeeping
- Florida Driver's License
- Patient Transport
- Mobility Support
- First Aid and Safety
- Behavior Redirection
- Chronic Disease Management
- Feeding Assistance
- Ambulation Assistance
- Bathing Assistance
- Toileting Assistance
- Empathy and Compassion
- Stress Management
- Infection Control
- CPR Certification
- Vital Signs Monitoring
- Patient Lifting Techniques
- Personal Hygiene Assistance
- Emergency Response
- Dressing Assistance
- Active Listening
- Bathing Support
- Elder Care
- Client Transportation
- Heavy Lifting
- Stroke Patient Care
- Dementia Care
- Special Needs Care
- Home Care Aide
- [English] Fluency
- [French] Fluency
- [Creole] Fluency
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Home Health Aide
Marcia Nurse Registry
07.2023 - Current
Private Caregiver
Marianne Maylove
02.2017 - 12.2019
Customer Service Representative
Macnel Thomas Cabinets LLC
08.2015 - Current
Customer Service Greeting
Fortress Protective Services
11.2003 - 06.2012
High School Diploma -
Cornerstone Homeschooling