Anothony Robinson
Philadelphia,PA
Summary
Proven Security Officer with a track record of enhancing safety and customer service at Allied Universal Security Services. Skilled in CCTV Monitoring and Crisis Management, I improved security measures, significantly reducing incidents. My ability to build relationships and manage staff effectively contributes to a secure, welcoming environment for all.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Canvasser
People Share
11.2022 - 09.2023
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
- Discussed customer feedback with management to optimize customer experience.
- Responded to customer questions and objections to address concerns and build rapport.
- Maintained accurate records of interactions with constituents to inform future campaign strategies and improve overall efficiency.
- Developed rapport with constituents by actively listening to their concerns and sharing information about relevant policies or initiatives.
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Organized and attended events to promote products and services to potential customers.
- Conducted thorough research on policy positions, candidates, or ballot measures to provide accurate information during discussions with the public.
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
Housekeeping Cleaner
Aspen Creek
02.2020 - 08.2022
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Housekeeping
VA Hospital
06.2018 - 01.2020
- Managed budgetary guidelines for housekeeping department expenses while maintaining high-quality standards.
- Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
- Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
- Expedited case turnover times by effectively collaborating with housekeeping staff on room preparation tasks.
Education
West Philadelphia High School
Philadelphia, PA06.2008
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Emergency Response
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Staff Management
- Threat Management
- Security Equipment Operation
- Crime Prevention
- Crisis Management
Timeline
Security Officer
Allied Universal Security Services
10.2023 - Current
Canvasser
People Share
11.2022 - 09.2023
Housekeeping Cleaner
Aspen Creek
02.2020 - 08.2022
Housekeeping
VA Hospital
06.2018 - 01.2020
West Philadelphia High School