Win Operat
Anouer Mkadmi
Doha,DA
Summary
Proven achiever with a background at Mawaqif HMC (QDVP), adept in process control and excelling in high-pressure environments. Skilled in technical knowledge and exceptional communication, I've significantly enhanced safety and operational efficiency. My approach has consistently driven results, notably improving emergency response times and sales performance by leveraging customer insights and advanced system monitoring. Systematic Control Room Operator with proficiency in identifying operational problems and quickly resolving issues. Excellent in examining and testing electrical power distribution machinery to achieve high-level production
Overview
6
6
years of professional experience
Work History
Control Room Operator
Mawaqif HMC (QDVP)
04.2023 - Current
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Tracked and recorded status of operational systems using applicable journals, control system tools.
Commercial Advisor
LMT-COM Ooredoo
06.2021 - 11.2022
- Performed other duties to support goals and objectives of relationship management teams.
- Improved overall sales performance by implementing targeted marketing campaigns based on customer segmentation data.
- Built and maintained relationships with associates, customers and vendors.
- Led restructuring of organization internal processes, resulting in improved performance.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Salesman
Exit
02.2019 - 08.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
Education
Internships -
Mechanical And Chemical & Technical
Tunisia 04.2001 -
Training -
C.E.F.E Training
Tunisia 04.2001 -
Certificate - Professional Technician in Automotive Mechanics
Sectorial Training Center of Mechatronics
04.2001 -
Certificate - Professional Technician in IT Management
Executive Institute For Training And Retraining
Tunisia 04.2001 -
Bachelor of Science - Technical Science
Ahmed Snoussi
Gafsa- Tunisia 04.2001 -
Skills
Technical knowledge
Process Control
System monitoring
Security camera monitoring
Incident Reporting
Telephone switchboard operation
Situational Awareness
Data Entry
Excellent Communication
Multitasking
Self Motivation
Problem-Solving
Software
Excel
Word
Powerpoint
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Control Room Operator
Mawaqif HMC (QDVP)
04.2023 - Current
Commercial Advisor
LMT-COM Ooredoo
06.2021 - 11.2022
Salesman
Exit
02.2019 - 08.2020
Internships -
Mechanical And Chemical & Technical
04.2001 -
Training -
C.E.F.E Training
04.2001 -
Certificate - Professional Technician in Automotive Mechanics
Sectorial Training Center of Mechatronics
04.2001 -
Certificate - Professional Technician in IT Management
Executive Institute For Training And Retraining
04.2001 -
Bachelor of Science - Technical Science
Ahmed Snoussi
04.2001 -