Mia Lukac

As the Lead Coordinator at the front desk, I successfully manage all aspects of client-facing operations. I oversee a team of 20 staff members, ensuring smooth daily functions including client check-in/check-out, appointment bookings, issue resolution, and facility maintenance. My role also includes inventory management, cleanliness oversight, and handling special client requests and complaints. Known for my efficiency, leadership, and adaptability, I bring strong skills in customer service, team leadership, problem-solving, multitasking, time management, and organizational excellence while providing the best customer service.

After I moved to America, in September of 2018, my first job was at Bloomingdale's! I was hired as a salesperson on the children’s floor. Two months after that, I was promoted to a Ralph Lauren Specialist on the same floor. I prepared merchandise for the sales floor by pricing, tagging, folding and upkeeping it. I also engaged with customers to build loyalty. Furthermore, I helped customers locate products, as well as checking the store system for merchandise at other sites.