Anquannette Shavon Harried-Robinson
Lake Charles,LA
Summary
Highly motivated and detail-oriented professional with a strong foundation in customer service, leadership, data management, and administrative support. Equipped with a Master of Business Administration (MBA), bringing advanced business acumen and strategic thinking to enhance organizational performance and member satisfaction. Adept at multitasking, resolving complex issues, and fostering positive client relationships in fast-paced environments. Proven ability to prioritize tasks, manage high-volume workflows, and ensure compliance with regulatory standards while maintaining exceptional service quality.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Southwest Louisiana Credit Union
Lake Charles, LA
08.2024 - Current
- Assist members with account inquiries, transactions, and other financial services, ensuring timely and accurate processing of requests.
- Provide support for loan applications, credit inquiries, and account maintenance, working closely with members to address their financial needs.
- Promote credit union products and services to enhance member satisfaction and increase customer retention.
- Resolve member complaints and concerns, offering effective solutions to ensure high levels of service and member loyalty.
- Perform daily cash handling and maintain accurate records of transactions.
- Adhere to credit union policies and regulatory requirements to maintain operational integrity and compliance.
Member Service Representative
Alacrity Solutions
Lake Charles , LA
12.2023 - 08.2024
- Coordinate hotel reservations for insured families, ensuring timely and accurate bookings based on their preferences and needs.
- Utilize online booking tools and direct communication with hotels to secure reservations, confirming details with families prior to finalizing bookings.
- Process and confirm credit card authorization, rate agreements, and hotel service agreements, ensuring all required documents are signed by insured parties.
- Follow up with hotels to verify check-ins/check-outs and obtain necessary folio information for billing purposes.
- Maintain accurate records and files, including hotel extensions, relocation requests, and coding credit card charges to appropriate files.
- Provide general customer service support to inbound callers, handling inquiries, and ensuring a high level of client satisfaction.
Count Clerk
L’Auberge Casino Resort
Lake Charles, LA
05.2023 - 11.2023
- Responsible for the collection, counting, sorting, and wrapping of currency
- Participates in the transfer of currency off the floor
- Transports the currency to the restricted area for counting
- Ensures key control procedures are followed
- Responsible for operating currency counters, adding machines and other Auditing functions
- Completes daily maintenance of all count room equipment as well as cleaning of count room
- Works professionally with other departments as needed to complete tasks
- Ensures company assets are properly accounted for and secured
- Performs all other related and compatible duties as assigned
- Maintains strict confidentiality in all company matters
Customer Service Representative
Mississippi Department of Public Safety
Jackson, MS
09.2021 - 04.2023
- Revoke or reinstate driving privileges
- Maintains confidentiality regarding all driving/registering records maintained by the department
- Conducts special investigations to resolve problem cases expediently and compiles documents for record keeping purposes
- Informs customers by written and/or verbal communication regarding requirements and procedures for driver's licenses, identification cards, gun permits, as well as sexual offenders
- To assist customers in the issuance of driver's licenses, identification cards, and the reinstatement of driving and registration privileges
- Data entry
Pizza Hut
Ridgeland, MS
03.2012 - 11.2022
- Coached team members, delivering candid feedback on expectations and performance
- Overseeing operations when manager is absent
- Assigning duties to staff during shifts and holding members accountable
- Manage inventory levels and minimized loss, following company systems and guidelines
- Providing customer service and managing complaints
Education
MBA -
Belhaven University
Jackson, MS12.2024
BBA -
Jackson State University
Jackson, MS12.2020
Skills
- Customer support
- Multitasking
- Leadership experience
- Communication skills
- Call center experience
- Banking operations support
- Financial transactions
- Payment processing
- Attention to detail
- Adaptability
- Time management
References
References available upon request.
Timeline
Member Service Representative
Southwest Louisiana Credit Union
08.2024 - Current
Member Service Representative
Alacrity Solutions
12.2023 - 08.2024
Count Clerk
L’Auberge Casino Resort
05.2023 - 11.2023
Customer Service Representative
Mississippi Department of Public Safety
09.2021 - 04.2023
Pizza Hut
03.2012 - 11.2022
MBA -
Belhaven University
BBA -
Jackson State University
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