Anquette Bonner
Fresno,CA
Summary
Proven leader in customer service management, adept at strategic planning and problem-solving, significantly enhancing customer satisfaction. Skilled in Microsoft Office and team building, I excel in fostering client relationships and streamlining operations. Achieved notable improvements in service quality, demonstrating a commitment to excellence and results.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
Pacific Grain & Foods
04.2022 - 06.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Input Orders
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Sampled products to verify compliance with standards
Account Representative
Caro Nut Company
06.2021 - 04.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Retained high-value clients by providing exceptional support and personalized service.
- Collaborated with other departments to address customer needs and service requests.
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Answer phone lines
Customer Service Account Representative
Rent-A-Center
09.2016 - 06.2021
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Retained high-value clients by providing exceptional support and personalized service.
- Collaborated with other departments to address customer needs and service requests.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
- Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
- Managed multiple priorities under tight schedules without compromising service quality or accuracy levels in deliveries.
- Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.
- Increased efficiency by planning optimal delivery routes and adjusting to traffic conditions as needed.
- Collaborated with team members to ensure smooth coordination of delivery schedules and inventory management.
- Ensured vehicle maintenance for optimal performance and safety during delivery tasks.
- Enhanced overall safety awareness through regular vehicle inspections and adherence to traffic regulations.
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Resolved customer complaints effectively, resulting in increased customer retention rates.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Store Manager
Jennie's Market
06.2007 - 11.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Probe Operator
Vie-Del Company
06.2016 - 10.2016
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Fed raw materials into machines.
- QC Inspection, QC Sampling, QC Hold/Release, Sugar testing
- Coordinated operations with QC Lab, Grower Relations, Production Dept, and Weighmaster
- Oversee traffic operations with receiving and releasing of grape trucks in an organized, timely manner that coordinated with plant operations as instructed.
- Data entry and record keeping
Account Representative
The Fresno Bee
02.2004 - 03.2008
- Devised tactics to grow customer base and boost sales.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased efficiency by planning optimal delivery routes and adjusting to traffic conditions as needed.
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Managed customer inquiries and complaints in polite and professional manner.
- Improved customer satisfaction by providing timely and accurate deliveries.
Education
Certificate - Paralegal
Fresno City College
Fresno, CA12.2018
Bachelor of Science - Criminal Justice
University of Phoenix
Fresno, CA04.2015
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Customer Relations
- Account Management
- Customer Service Management
- Microsoft Office
- Strategic Planning
- Administrative Management
Timeline
Customer Service Supervisor
Pacific Grain & Foods
04.2022 - 06.2023
Account Representative
Caro Nut Company
06.2021 - 04.2022
Customer Service Account Representative
Rent-A-Center
09.2016 - 06.2021
Probe Operator
Vie-Del Company
06.2016 - 10.2016
Store Manager
Jennie's Market
06.2007 - 11.2020
Account Representative
The Fresno Bee
02.2004 - 03.2008
Certificate - Paralegal
Fresno City College
Bachelor of Science - Criminal Justice
University of Phoenix