Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Anquienetta Brewington

Ewing,NJ

Summary

Accomplished professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Experienced in collaborating with teams, adapting to changing needs, and consistently achieving results through efficient and empathetic service delivery. Known for dependability and a proactive approach in meeting customer and organizational goals.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Interstate Waste Service
01.2022 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring a consistent level of service across the team on operating procedures and company procedures.
  • Managed and conducted over 100 inbound and outbound calls with email correspondence daily.

Claims Analyst

Computershare
05.2019 - 07.2021
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.

Retail Store Supervisor Parts and Service

SEARS / HOME SERVICES
08.2016 - 11.2018
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Establish credit policies and operating procedures.

Overnight Support Manager

WALMART
10.2008 - 05.2014
  • Monitored cash handling procedures to maintain accurate financial records and prevent theft or discrepancies.
  • Collaborated with daytime management to ensure seamless transition between shifts and continuity in daily operations.
  • Implemented inventory control measures to minimize loss and maximize profitability during overnight hours.
  • Maintained store safety standards by conducting regular inspections and implementing corrective measures when necessary.
  • Trained new employees on company policies, procedures, and job duties to facilitate their successful integration into the team.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Managed scheduling, workload assignments and coverage for night staff.
  • Enhanced employee morale through regular performance evaluations, feedback sessions, and recognition of achievements.

Education

Medical Billing & Coding Certificate - Healthcare Administration

DeVry University-Chicago Online
North Brunswick, NJ
04-2017

Bachelor of Science - Technical Management

DeVry University-Chicago Online
North Brunswick, NJ
12-2019

Graduate Certificate - Health Services Management

DeVry University-Chicago Online
North Brunswick, NJ
02-2021

Masters of Public Administration - Health Services Management

DeVry University-Chicago Online
North Brunswick, NJ
06-2021

Skills

  • Proficient in Microsoft Outlook
  • Training program design
  • Detail-oriented data management
  • Logical evaluation
  • Attentive listening
  • Customer engagement
  • Adept at using the Microsoft Office Suite
  • Troubleshooting and technical guidance
  • Experience in key management
  • Employee training development
  • Software implementation
  • Excel proficiency

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

English
Full Professional

Timeline

Customer Service Representative

Interstate Waste Service
01.2022 - 02.2025

Claims Analyst

Computershare
05.2019 - 07.2021

Retail Store Supervisor Parts and Service

SEARS / HOME SERVICES
08.2016 - 11.2018

Overnight Support Manager

WALMART
10.2008 - 05.2014

Medical Billing & Coding Certificate - Healthcare Administration

DeVry University-Chicago Online

Bachelor of Science - Technical Management

DeVry University-Chicago Online

Graduate Certificate - Health Services Management

DeVry University-Chicago Online

Masters of Public Administration - Health Services Management

DeVry University-Chicago Online

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