Anquinette Patterson

* Position conducts trust fund monitor reviews, change of ownership and facility closure audits and financial complaint investigations.

* Position also conducts trust fund reviews of ICFMR facilities to ensure compliance with federal and state requirements related to the management and protection of residents funds.

* Accountant must analyze and evaluate facts, fiscal data and accounting systems and present findings orally and in writing.

* As a result of investigation and reviews, I am responsible for developing, implementing and enforcing corrective action if applicable

* Assesses the need for guardianship; explores and/or identifies least restrictive alternatives;

* completes assessment timely; assumes care, control and protection of the ward; contacts the ward monthly; arranges for shelter and basic health and safety needs; provides oversight of medical and psychiatric care and arranges for education, training, rehabilitation and social services; monitors facility trust funds; uses Guardianship Emergency Client Services (GECS) funds per policy; assesses continued need for guardianship

• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Developed and managed relationships with key clients and partners to drive growth.
• Developed and implemented systems to track customer feedback and satisfaction.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.
• Maintains professional and effective working relationships with court staff, agency attorneys and all other legal staff; communicates with legal in coordination, completion, and filing of all legal documents required; regularly consults with legal to determine best course of legal action; attends court hearings and provides professional testimony.
• Manages the estate of the ward when applicable, as ordered by the court, and ensures all legal, financial and ethical laws and policies are followed.

Assesses the need for guardianship; explores and/or identifies least restrictive alternatives;* completes assessment timely; assumes care, control and protection of the ward; contacts the ward monthly; arranges for shelter and basic health and safety needs; provides oversight of medical and psychiatric care and arranges for education, training, rehabilitation and social services; monitors facility trust funds; uses Guardianship Emergency Client Services (GECS) funds per policy; assesses continued need for guardianship

• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Developed and managed relationships with key clients and partners to drive growth.
• Developed and implemented systems to track customer feedback and satisfaction.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.
• Maintains professional and effective working relationships with court staff, agency attorneys and all other legal staff; communicates with legal in coordination, completion, and filing of all legal documents required; regularly consults with legal to determine best course of legal action; attends court hearings and provides professional testimony.
• Manages the estate of the ward when applicable, as ordered by the court, and ensures all legal, financial and ethical laws and policies are followed.

• case management activity which include but not be limited to helping consumers, a provider(MCO), authorizing and denying STAR+PLUS Waiver(SPW)services, playing a key role in transitioning consumers from nursing facilities back to the community, entering SPW services and updates in SASO, assisting with transfer of consumers in/out of STAR+PLUS service delivery area, and coordinating the age out process for MDCP/CCP-PDN consumers.
• Work involves frequent contact with DADS case managers in other regions, HCBS waiver consumers and applicants, service providers, STAR+PLUS MCO's, relocation specialists, nursing facility staff, the public, and HHSC Health Plan staff. The Program Support Specialist works under general supervision with moderate latitude for the use of initiative and independent judgment.
• Reviews and approves service plans for managed care consumers according to program policy and procedures.
• Provides coordination for consumers requesting community based services, instead of a nursing facility services.
• Maintains case records to form a written record for each client.
• Prepares reports and records to provide management information on program operations.
• Operates a computer to document, and inquire into case records.
• May review situations and provide counsel to managed care representatives to coordinate services for elderly or disabled adults.
• May recruit and supervise volunteers. Performs related work as assigned.

• Determine the eligibility for disabled and elderly adults for Medicaid through the State of Texas.
• Manage caseload of over 650 client, process applications and yearly reviews under strict deadlines
• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Interviewed applicants and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Sorted out jobs relevant to interests of candidates to forward information to candidates.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.