Anquitius Rollins

The First Impressions team is responsible for client first impressions – be it in person or over the phone. You will provide practice information, answer and direct calls appropriately, and provide administrative support to our team of providers and staff.

Answer telephone calls in a timely and pleasant manner
Screens and forwards phone calls to the appropriate extension
Provide relevant practice information accurately in-person and over the phone or email.
Sends out new client link to potential clients.
Checks clients in and out: Ensures practice documentation forms are signed by the client and immediately stored in their chart for both psychological evaluation and counseling clients.
Collects client payments.
Updates insurance or demographic information in client charts
Verbally confirms next appointment.
Pulls daily charts and/or reports for the psychological evaluation team at least 24 hours prior to the appointment.
Creates paper chart if applicable or notifies provider if final reports are not completed.
Notifies Insurance department of any missing Good Faith Estimates
Listens to and returns client voicemails.
Other clerical duties include scanning, copying, faxing and filing.

• Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
• Reviewed customer financial data to ascertain level of risk involved for extending credit.
• Identified valuable solutions for customers with credit problems.
• Assessed customer credit files regularly to review receivables.
• Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.

• Answered, screened, and processed high volume of calls daily with call management system and web-based communications.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Maintained strong call control and quickly worked through scripts to address problems.
• Consulted with customers to resolve service and billing issues.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Handled more than 50 calls per day to assist customers.

• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Processed payments and updated accounts to reflect balance changes.
• Answered phone calls, provided information to callers and connected callers to appropriate people.

• Operated cash register, collected payments, and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Accepted cash and credit card payments, issued receipts, and provided change.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Initiated friendly conversation with customers to determine level of assistance required.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
• Maintained pharmacy counter and related areas in clean, neat and organized fashion.
• Restocked shelves and prepared expired drugs for return.
• Delivered quality care to customers through close collaboration with pharmacist.
• Answered customer questions about prescribed and OTC medications.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.