Anshalita-Ana Gututala
Kaneohe,HI
Summary
Dynamic and adaptable professional with a proven track record at Hawaiian Airlines, enhancing customer satisfaction and resolving complaints with a positive attitude and polite communication. Excelled in fast-paced environments, demonstrating exceptional organizational skills and proficiency in Microsoft Office. Achieved significant improvements in client service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Material Supply Agent
Hawaiian Airlines
04.2023 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Sped Bus Driver
Robert’s Hawaii School Bus
05.2019 - 10.2022
- Aided passengers with disabilities or special needs.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Conducted pre-trip inspections of bus for safe operation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Retained bus system, route and stop knowledge for informative customer advice.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Received excellent customer reviews for friendly, punctual transport services.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Diffused potential passenger disputes with fairness and professionalism.
Teachers Aid
Kama'aina Kids
09.2016 - 09.2019
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Assisted teachers with supervision and care of group of Number children.
- Supported classroom activities, tutoring, and reviewing work.
- Completed daily reports on attendance and disciplinary performance.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Mentored and tutored individual students needing additional help.
- Maintained laboratory safety by demonstrating equipment and techniques.
- Taught courses under guidance of senior instructors.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
- Organized and maintained classroom resources, ensuring materials were readily available for lessons.
- Improved student engagement by integrating technology into lesson plans.
- Collaborated with educators to implement new teaching strategies, resulting in more dynamic and effective instruction.
- Provided support during laboratory experiments, ensuring safe and educational environment for students.
- Participated in professional development workshops, staying current with educational best practices.
Education
Associate In Engineering Technology - Aeronautical Engineering
Honolulu Community College
Honolulu, HISkills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Organizational Skills
- Goal-oriented mindset
- Documenting information
- Customer Complaint Resolution
- Service support
- Critical Thinking
- Polite communication skills
- Stress Management
- Microsoft Office
- Attention to Detail
- Adaptability and Flexibility
- Analytical and Logical Thinking
- Basic Math
Timeline
Material Supply Agent
Hawaiian Airlines
04.2023 - Current
Sped Bus Driver
Robert’s Hawaii School Bus
05.2019 - 10.2022
Teachers Aid
Kama'aina Kids
09.2016 - 09.2019
Associate In Engineering Technology - Aeronautical Engineering
Honolulu Community College