Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANSHIKA SINGH

Frisco,TX

Summary

Cloud, Linux, and Telecom Integration Engineer with 5+ years of experience supporting enterprise Linux infrastructure, AWS cloud environments, telecom network management systems, software integration, production operations, and system validation. Experienced in AWS cloud services, Linux administration, telecom solution integration, Kubernetes fundamentals, infrastructure monitoring, log analytics, incident management, and cross-functional collaboration. Strong background in troubleshooting complex production issues, executing software upgrades, validating deployments, and supporting cloud-native telecom environments. Passionate about automation, AI-driven operational efficiency, and continuous improvement within modern DevOps and cloud ecosystems.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Technology Lead

Infosys Limited USA
12.2020 - 07.2021
  • Supported CI/CD-driven deployment and validation activities for cloud-hosted applications.
  • Administered AWS cloud infrastructure supporting production applications.
  • Managed Amazon EC2 instances, IAM users, security groups, and cloud networking configurations.
  • Developed and maintained infrastructure validation and health-check processes for production environments prior to and following deployments.
  • Streamlined incident identification and troubleshooting by enhancing monitoring dashboards, conducting log analysis, and optimizing alert-driven operational processes.
  • Collaborated with cross-functional teams to implement infrastructure changes, facilitate application deployments, and enhance cloud platform capabilities.
  • Performed infrastructure monitoring using AWS CloudWatch and responded to production alerts.
  • Utilized ELK Stack (Elasticsearch, Logstash, Kibana) for log analysis, root cause analysis, and troubleshooting of production incidents and application issues.
  • Conducted system health checks and operational validation before and after production deployments.
  • Worked in Agile delivery environments and collaborated with development, operations, and project teams using JIRA for work tracking and issue management.
  • Utilized Git-based workflows for configuration management, version control, and infrastructure-related changes.
  • Supported cloud-hosted applications using AWS infrastructure.
  • Assisted in monitoring system performance using AWS CloudWatch and production dashboards.
  • Performed root cause analysis and implemented corrective actions to reduce recurring incidents.

Solution Integrator

Ericsson India Global Services
07.2017 - 03.2020
  • Executed Ericsson Network Manager upgrades (Linux environment) for North American telecom clients, enhancing system capabilities.
  • Conducted post-upgrade testing for every ENM upgrade, validating application functionality and reliability.
  • Performed Nodes migration activity of RAN nodes (ERBS & Radio Nodes) from OSS-RC to ENM.
  • Provided technical support to Product Development Unit and external partners to resolve issues related to Ericsson Network Manager.
  • Supported 24×7 production environments serving enterprise telecom customers.
  • Resolved filesystem, network connectivity, and storage issues during production incidents, ensuring minimal service disruption.
  • Managed user administration, filesystem management, storage allocation, and OS performance tuning.
  • Facilitated firmware upgrades on HP and Dell hardware before ENM upgrades.
  • Gained exposure to containerized and cloud-native telecom environments including CNF/VNF concepts.
  • Executed Methods of Procedure (MOPs) and created test documents and test procedures for ATP.

NOC Engineer

Ericsson India Global Services
11.2015 - 06.2017
  • Monitored telecom network alarms through OSS-RC platforms, contributing to high network availability and operational performance.
  • Managed incidents and service requests using Remedy, maintaining SLA commitments to ensure timely resolution.
  • Supported escalation management and resolution activities for high-priority telecom incidents.
  • Performed root cause analysis for network outages and recurring operational incidents.
  • Coordinated with field engineering and support teams during critical maintenance windows to minimize service disruptions.

Education

Bachelor of Technology - Electronics & Communication

Madan Mohan Malaviya Institute of Technology
Uttar Pradesh, India
06-2015

Skills

  • Cloud & Container Platforms: Amazon web services (AWS), EC2, IAM, Cloudwatch, Security groups, VPC, AWS CLI, Git, Kubernetes (basic deployment, pods, services, namespaces)
  • AWS management, CI/CD pipelines, Git version control
  • Automation & Scripting: Python, Shell scripting, Git, Process automation
  • Monitoring & Tools: Cloud monitoring, ELK Stack( Elasticsearch, Logstash, Kibana) OSS-RC platform, Ericsson Network Manager, Remedy, JIRA, Citrix, SecureCRT, Putty
  • Infrastructure: Incident Management, RCA, SLA Management, Escalation Handling
  • Systems & Networking: RHEL, Linux administration, Virtualization, HP Blade Servers, TCP/IP, VLANs, Cluster Networking fundamentals, Security Groups

Certification

AWS Training – Udemy, Red Hat Linux Training – Ericsson Training Academy, Python Bootcamp Training – Udemy., Ultimate AWS certified AI practitioner training – Udemy, ClaudeCode training – Udemy, Github basics training - Udemy

Timeline

Technology Lead

Infosys Limited USA
12.2020 - 07.2021

Solution Integrator

Ericsson India Global Services
07.2017 - 03.2020

NOC Engineer

Ericsson India Global Services
11.2015 - 06.2017

Bachelor of Technology - Electronics & Communication

Madan Mohan Malaviya Institute of Technology
ANSHIKA SINGH