ANSHU MISHRA

• Company Overview: Shutterstock is a growing, fast-paced, entrepreneurial environment within a thriving marketplace. Well positioned as the new leader in the digital content space, Shutterstock has the largest crowd-sourced digital content libraries in the world that includes images, vectors, music and video

Role:

I started my journey as a Salesforce Administrator, diving deep into managing the platform, customizing solutions, and supporting end users. Over time, I’ve grown into a Salesforce Consultant, taking ownership of end-to-end projects. I work closely with stakeholders to understand their needs, design tailored solutions, and ensure seamless implementation. I enjoy the challenge of transforming business requirements into scalable processes that deliver real value. From leading teams to optimizing workflows, I take pride in creating impactful solutions that drive success for both the business and its users.

Responsibilities:

• Collected and analyzed business requirements, translating them into scalable solutions
• Designed and developed omnichannel contact center solutions and improving customer engagement and support across multiple channels
• Stay updated on Salesforce releases and industry trends, recommending innovative solutions to enhance customer service capabilities
• Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
• Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
• Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
• Proved successful working within tight deadlines and a fast-paced environment.
• Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
• Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.
• Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
• Boosted user adoption rates by developing coherent training materials and conducting personalized training sessions.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Led Salesforce end-user training sessions, improving user adoption rates and ensuring that teams could leverage Salesforce functionality to its fullest potential.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

• Provided Level II support for the application, support business conversion projects, resolve functional issues and triage application problems to the applications development or system support functions
• Conducts an in-depth analysis of Service Requests raised by internal / external clients to determine the appropriate course of action
• Troubleshoots real time Test/Production issues to ensure a smooth running of the impact application within the prescribed productivity time frame
• Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications

• Created High and low level design for the highly complex business requirements
• Planning and implementation of project schedule, development and maintenance
• Review deliverables and project status in project
• Run EOD (end of the day) for bank and resolve various offline issues for smooth batch processing
• Provided functional and technical knowledge to junior team members

• Created various online and offline modules for Customer information system and Account opening
• Developed the Batch programs for purging accounts and customers
• Written exhaustive test cases for each module for unit testing
• Written test plans for end-to-end testing combining multiple programs
• Fix defects of Unit testing, System integration and UAT
• All the defects encountered during the testing are logged under Quality Assurance Tool to understand – Nature of errors, their root cause
• This data is discussed among the team members to avoid the errors in future and to maintain the quality of the product