Anshu Shrestha
Portland,OR
Summary
Seasoned Business Analyst with a 3-year track record in the Project Management Office (PMO), offering a unique blend of project management expertise and advanced data analysis skills. Proven success in driving operational excellence through strategic insights and process optimization. Recognized for translating complex requirements into actionable plans, fostering stakeholder collaboration, and delivering impactful results. Seeking a challenging role to apply analytical skills and contribute to operational excellence. Committed to continuous learning and professional growth.
Overview
11
11
years of professional experience
Work History
Business Analyst - Project Management Office
Vervent Inc
09.2021 - Current
- Conducted interviews to gather business/technical requirements via workshops, questionnaires, workflow interviews, and other methods
- Collaborated with stakeholders to define project objectives and criteria.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Served as a liaison between stakeholders and IT developers, ensuring smooth communication and effective collaboration for project success.
- Increased revenue by 30% in 8 months through process reengineering and data analytics.
- Helped deploy process enhancements to improve field operations.
- Designed wireframes and mockups using Balsamic and MS Visio, specifications, diagrams, and charts to provide direction to developers and/or the project teams
- Performed gap analysis to identify areas of improvement in the process.
- Built strong working relationships with stakeholders, vendors, and team members through effective communication
- Planned, organized, and conducted business process reengineering/improvement projects and/or management reviews through gap and trend analysis and developed multiple solutions for identified gaps
- Designed new programs and processes by analyzing data, constructing workflow diagrams, studying system capabilities, and writing business requirements
- Demonstrated proficiency in Excel and SQL consult command sufficient to organize and export data with a high level of accuracy
- Troubleshoot technical issues and served as technical liaison between front-line deficiencies and application support teams, internally and externally.
- Created and enhanced Standard Operating Procedures governing system functions and features.
- Generated ad-hoc reports to evaluate specific business requirements.
- Performed additional duties as assigned based on business needs.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
Loan Servicing Specialist
Unitus Community Credit Union
03.2021 - 07.2021
- Performed post-origination servicing activities for consumer loans offered by the credit union
- Involved in documentation/funding, onboard follow-up, and maintenance of accounts with a consistently high level of accuracy and productivity
- Assisted with post-origination member service issues and escalated member situations to ensure that members receive a high level of service while loans complied with program requirements and guidelines
- Establish, verify, and or maintain perfected security interests in loan collateral
- Accountable for ensuring that adequate insurance coverage is in place which conforms to the credit union, and where applicable, regulatory guidelines
- Handled complex member issues related to force-placed insurance and other insurance requirements
- Supported payment processing and remittance, client account research, and maintenance on loans to ensure member experience is positive while ensuring accounts are serviced in compliance with the credit agreements, regulatory requirements, and safe and sound lending standards
- Generated and monitored loan servicing system reports to monitor activity and perform updates and entries as necessary to ensure exceptions and servicing actions are addressed in an accurate and timely manner
- Assisted in support of internal control environment as it relates to maintaining account controls, interfacing with vendor partners, and similar activities.
Project Management Intern
Shoelace Wireless
10.2020 - 02.2021
- Prepared and filed documents and collected data to track performance and efficiency
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Served as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
- Adjusted schedules and targets on the project as needs or financing for the project change
- Created long- and short-term plans, including setting targets for milestones and adhering to deadlines
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts
- Reported regularly to managers on project budget, progress, and technical problems
- Maintained open communication by presenting regular updates on project status to customers.
Compliance Specialist
Sole Financial
07.2019 - 07.2020
- Tracked up to 250 customers' debit card status per month to update appropriate teams and facilitate subsequent steps, leading to closing fraudulent cases
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Performed quality control reviews of fraud cases to check adherence to federal and state regulatory requirements
- Maintained current knowledge of payroll card accounts and applicable requirements, processes, procedures, internal policies, and regulations
- Monitored safety programs to verify compliance with federal standards
- Performed quality control reviews of all loan packages to check adherence to federal and state regulatory requirements
- Performed quality reviews with the Compliance and Risk manager to uncover workflow and communication issues
- Developed analysis methodologies under the close supervision of the Compliance Manager
- Managed quality programs to reduce overdue compliance activities
- Improved and implemented customer risk rating criteria with KYC management and procedure for both consumer and corporate customer
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues
- Enhanced regulatory, strategic, and operational performance to keep in alignment with deadlines
- Improved company policies and standards to outline ethical, safe, and efficient procedures.
AML and Compliance Officer
Nepal Investment Bank
06.2013 - 12.2018
- Aided bank clients regarding compliance needs, including high amounts of transactions and source of income activities
- Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures
- Conducted Enhance Customer Due Diligence (ECDD) on an average of 150 high-risk customers monthly
- Directed and coordinated marketing activities and policies to promote the bank's products and services
- Preserved brand integrity by monitoring the consistency and quality of marketing content
- Performed yearly reviews of bank policies and procedures to evaluate compliance with regulatory requirements and standards
- Produced effective procedures for performing Enhance Due Diligence investigations and deployed monitoring processes to keep teams consistent in all areas
- Orchestrated updates and integration of important changes into institutional operations
- Authored thorough reports detailing the results of investigations and recommendations to improve compliance and maintain solvency
- Developed and delivered compliance training to team members and bank'staff
- Effectively conducted AML /KYC formality reports on questionable accounts and transactions
- Enhanced regulatory, strategic, and operational performance to keep in alignment with deadlines
- Counseled committees and department heads regarding compliance risks and standards
- Monitored compliance with processes, policies, procedures, and standards concerning collecting and managing annual contributions from shareholder companies
- Performed comprehensive analysis of registrations for securities and insurance programs
- Monitored data export from internal and external systems, identifying and reporting potential risks
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
Education
Master's In Business Administration - Mba Business Management & Information Technology Project Management
Westcliff University
Irvine, CA04.2021
Bachelor's In Business Administration - Bba Business Management & Marketing
Westcliff University
Irvine, CA01.2017
Skills
- Microsoft Office Suite
- Prototyping and Wireframing
- Agile Methodologies
- Software Development Life Cycle
- Database and SQL
- Requirement management
- GAP Analysis
- Quality Assurance
- Data Analysis
- Business Process Improvement
Timeline
Business Analyst - Project Management Office
Vervent Inc
09.2021 - Current
Loan Servicing Specialist
Unitus Community Credit Union
03.2021 - 07.2021
Project Management Intern
Shoelace Wireless
10.2020 - 02.2021
Compliance Specialist
Sole Financial
07.2019 - 07.2020
AML and Compliance Officer
Nepal Investment Bank
06.2013 - 12.2018
Master's In Business Administration - Mba Business Management & Information Technology Project Management
Westcliff University
Bachelor's In Business Administration - Bba Business Management & Marketing
Westcliff University
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