Anshula Dixit

Operate and oversee autonomous vehicles during live service and testing, ensuring rider safety and seamless trip experience. Proactively troubleshoot vehicle behaviors, communicate field insights to engineering teams, and help close feedback loops that improve system performance.

Deliverables include:

• Supported 50+ safe rides weekly/monthly
• Maintained 0 major safety incidents under my supervision
• Reduced recurring fault occurrences by flagging patterns and driving corrective enhancements
• Elevated rider satisfaction and trust by delivering clear communication, responsive resolution, and smooth trips

Led daily sales operations in women's ready-to-wear, guiding associates to meet and exceed sales goals while ensuring outstanding customer experience. Balanced leadership, styling expertise, and operational execution to drive both revenue growth and team performance.

• Directed a team of 10 sales associates to consistently meet store KPIs and achieve top-tier customer service.
• Boosted department sales by 80% through client engagement, upselling, and cross-merchandising strategies.
• Trained and mentored new associates on product knowledge, selling techniques, and Macy's customer service standards.
• Supported floor merchandising, inventory management, and promotional rollouts to maximize sales impact.
• Recognized by management for customer service star.

Oversaw daily fulfillment operations, ensuring accurate order processing, timely deliveries, and excellent customer service. Coordinated between sales teams, warehouse, and floor staff to maintain efficiency, minimize errors, and deliver a seamless omnichannel experience.

• Directed a team of 10 associates in order picking, packing, and processing with 99% accuracy.
• Reduced order delays and shrink by implementing stronger tracking and floor coordination.
• Led floor operations during peak seasons, ensuring smooth transitions between in-store sales and online order fulfillment.
• Trained new associates on fulfillment systems (POS, Macy's internal tools), boosting team productivity and reducing onboarding time.
• Recognized by management for keeping fulfillment KPIs consistently above target.