Motivated individual with a proven track record of excelling in fast-paced environments. Possesses a strong work ethic and thrives on challenges, consistently delivering high-quality results. Adaptable and quick to learn, adept at multitasking and prioritizing tasks to meet deadlines effectively. Known for exceptional problem-solving skills and the ability to remain composed under pressure.
Overview
16
16
years of professional experience
Work History
Administrative Assistant in the Division of Pediatric General Surgery
University of Utah/ Primary Children’s Hospital
11.2022 - Current
Supports by coordinating calendars, scheduling meetings, and preparing agendas for conferences.
Types and proofs correspondence, memoranda, reports, and related materials.
Facilitates the recruitment, credentialing, and promotion process for physicians in the Pediatric General Surgery division.
Assists in maintaining and monitoring the accuracy of the division's operating budgets.
Ensures compliance with all licensing and certification standards.
Maintains precise fiscal and academic records to adhere to regulatory standards and deadlines.
Coordinates travel arrangements and manages expense reports.
Manages filing system, data entry and completes other clerical tasks.
Facilitates collaboration within team by organizing regular meetings and tracking project progress.
Creates and maintains detailed administrative processes and procedures to drive efficiency and accuracy.
Office Lead and Medical Secretary in the Division of Pediatric General Surgery
University of Utah/ Primary Children’s Hospital
05.2018 - 11.2022
Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Performed various administrative tasks by filing, copying and faxing documents.
Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Managed team performance by implementing best practices and conducting new hire training.
Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Assistant Manager and Master Esthetician
Nevaeh, LLC
05.2014 - 04.2018
Performed advanced skin analysis to determine appropriate treatment plans for clients' specific needs.
General oversight and certify accuracy of patient accounts, financial, and inventory records.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Developed marketing strategies to attract new customers and increase foot traffic.
Established and optimized databases and spreadsheets, leading to better management and reporting accuracy.
Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
Collaborated with the management to develop strategic plans for business growth and improvement.
Master Esthetician, Manager, and Technician
American Laser Skincare
01.2010 - 05.2014
Managed and supported the largest clinic in Utah as the assistant manager.
Medical esthetics clinic specializing in laser hair removal, body contouring, and skin rejuvenation
Inventory and control on all products and machines
Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
Stocked treatment rooms with proper supplies.
Established team priorities, maintained schedules and monitored performance.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Bachelor of Science - Business Administration, Management
Western Governors University
07-2023
Licensed Master Esthetician -
Skin Science Institute of Esthetics
01.2010
Skills
Project management
Accounting
Excellent communication
MS office
Multitasking
Complex Problem-solving
Organized and detail-oriented
Business administration
Timeline
Administrative Assistant in the Division of Pediatric General Surgery
University of Utah/ Primary Children’s Hospital
11.2022 - Current
Office Lead and Medical Secretary in the Division of Pediatric General Surgery
University of Utah/ Primary Children’s Hospital
05.2018 - 11.2022
Assistant Manager and Master Esthetician
Nevaeh, LLC
05.2014 - 04.2018
Master Esthetician, Manager, and Technician
American Laser Skincare
01.2010 - 05.2014
Bachelor of Science - Business Administration, Management
Patient Family Partner on QI Team at University of Utah Primary Children's OutpatientPatient Family Partner on QI Team at University of Utah Primary Children's Outpatient