Anslee Hutson
Valdosta,GA
Summary
Proficient Customer Service professional with superior work ethic and expertise in working from both scripted and personalized responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and proven multitasker.
Overview
9
9
years of professional experience
Work History
Customer Service Agent- Remote
L Brands
Kettering, OH
10.2021 - Current
- Communicated with customers through inbound chat with positive attitude and focus on customer satisfaction.
- Provided updates on account information, tracked lost packages, processed refunds, and assisted with general and in-depth product information.
- Maintained efficient support and retention techniques with 3 customers simultaneously.
- Addressed multiple escalated customers throughout day using advanced de-escalation skills.
- Resolved over 80 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Maintained accurate and current customer account data with digital information updates.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Adapted to new applications and maintained knowledge of current technologies.
Customer Service Agent- Remote
Maximus Federal Services
05.2021 - 07.2021
- Promptly answered inbound calls to CDC Vaccination hotline to assist callers with COVID-19 questions and schedule vaccine appointments, while documenting reason for call and solutions offered.
- Handled all issues with high priority.
- Maintained accurate and current CDC recommendations involving COVID-19 and vaccinations through CDC.gov.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Bar Manager
El Toreo
Valdosta, GA
01.2013 - 05.2021
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Handled large amounts of cash on daily basis, which built trustworthiness and loyalty with owners.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Poured and prepared mixed drinks for over 50 customers daily.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Decreased waste, following strict recipes and drink measurement protocol.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Internship Student
Tift Regional Medical Center
Tifton, GA
05.2016 - 07.2016
- Participated in daily meetings with with Health Information Management team.
- Stayed up to date with medical coding, billing, and medical terminology.
- Answered phones, directed and received faxes, and filed various medical record forms.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Bachelor of Science - Office Administration And Technology
Valdosta State University
Valdosta, GA05.2022
Associate of Applied Science - Health Information Management And Technology
Wiregrass Technical College
Valdosta, GA08.2016
Skills
- Calm and Professional Under Pressure
- De-escalation Techniques
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Verbal and Written Communication
- Creative Problem Solving
- Customer Retention Strategies
- Multitasking and Prioritization
Timeline
Customer Service Agent- Remote
L Brands
10.2021 - Current
Customer Service Agent- Remote
Maximus Federal Services
05.2021 - 07.2021
Internship Student
Tift Regional Medical Center
05.2016 - 07.2016
Bar Manager
El Toreo
01.2013 - 05.2021
Bachelor of Science - Office Administration And Technology
Valdosta State University
Associate of Applied Science - Health Information Management And Technology
Wiregrass Technical College
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