Ansley Mckenzie
Malden,MA
Summary
Organized, hardworking, and dependable candidate
successful at managing multiple priorities with a positive
attitude. Willing to take on added responsibilities to meet
team goals. Self-motivated and customer-oriented team
player.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Hyatt Regency Cambridge/Boston
09.2022 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Having multiple positions within the department including barista, hosting, food running, waitressing as well as banquet/event serving.
Intern/PR Coordinator
GEM Public Relations
06.2021 - 08.2022
- Managing filing systems for electronic and hard copy documents to keep organized records
- Research and compile media lists and manage social media audits
- Entering data, generating report documents Gathering and organizing materials to support operations Communicate with other media and public relations professionals.
Tiny Bubbles Tea Bar, Barista
07.2019 - 07.2021
- Maintained supply levels in counter and customer areas to meet typical demands
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
- Upsold specialty items with beverages, increasing store sales.
Lead Hostess
Chili's Bar & Grill
10.2017 - 04.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Cleared tables immediately after guests left in preparation for the next party
- Backed up dishwashing staff by cleaning dishes, glasses, and cutlery during busy periods.
Education
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Wheeler High School
Marietta, GA05.2019
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Chattahoochee Tech
Atlanta, GASkills
- Microsoft Office Suite
- Quality Assurance
- Handling Customer Complaints
- Patient and Empathetic
- Front of House Operations
- Coffee and Tea Preparation
- Packaging and Labeling
- Customer satisfaction
- Filing
- Managing
- Materials
- Microsoft Office Suite
- Next
- Organizing
- Packaging
- Public relations
- Quality Assurance
- Research
- Sales
- Tables
- Phone
Certification
Certified in Social Media Marketing,
HubSpot Academy
Certified in Digital Advertising,
HubSpot Academy
Timeline
Food and Beverage Server
Hyatt Regency Cambridge/Boston
09.2022 - Current
Intern/PR Coordinator
GEM Public Relations
06.2021 - 08.2022
Tiny Bubbles Tea Bar, Barista
07.2019 - 07.2021
Lead Hostess
Chili's Bar & Grill
10.2017 - 04.2019
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Wheeler High School
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Chattahoochee Tech
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