Ansley Ruiz
Redlands,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Deli Clerk
Stater Brothers
Redlands
03.2023 - Current
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Adhered to all safety guidelines while handling knives, slicers and other kitchen equipment.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Prepared sandwiches, salads and other food items according to customer specifications.
- Performed opening and closing duties such as cleaning counters, restocking supplies and disposing trash.
- Sliced cold cuts using meat slicer following proper safety procedures.
- Sliced meats and cheeses and weighed deli items for customers.
- Followed company policies regarding sanitation standards in order to ensure health code regulations were met.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stocked shelves with deli products such as meats, cheeses, breads, salads and desserts.
- Maintained cleanliness of work area throughout shift including washing dishes when needed.
FC Associate
Amazon
San Bernardino, CA
10.2021 - 03.2023
- Ensuring that packages get delivered safely to their destination.
- Packaged items with appropriate materials to prevent damage during shipping.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Wrapped and moved pallets to designated carrier area.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
Front End Supervisor, Bookkeeper, and Safety Leader
El Super
San Bernardino, CA
06.2014 - 05.2022
- Trained new employees in customer service techniques and store policies.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner.
- Trained, managed and motivated employees to promote professional skill development.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed over 100 employees.
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Managed payroll processing for staff members.
Education
Bachelors of Science in Psychology -
California State University San Bernardino
06.2020
Associates Degree in Psychology -
San Bernardino Valley College
San Bernardino, CA05.2017
Associate of Arts - Education
Crafton Hills College
Yucaipa, CASkills
- Bilingual Spanish/ English
- Excellent interpersonal communication skills
- Strong customer service skills
- Ability to pay close attention to detail
- Builds strong relationship with customers
- Understands oral and written directions
- Team player
- Ability to use Word functions
- Reliable
- Maintains detailed records
- Integrity
- Organization
- Persistence
- Eager to learn
- Hard-worker
- Energetic
- Customer focused
- Sales Expertise
- Equipment Use
- Register Operations
- Cash Handling
- Honesty and Integrity
- Cash Register Operation
- Strong Work Ethic
- POS System Operation
Certification
- Food Handlers Card
Languages
English
Professional
Spanish
Professional
Timeline
Service Deli Clerk
Stater Brothers
03.2023 - Current
FC Associate
Amazon
10.2021 - 03.2023
Front End Supervisor, Bookkeeper, and Safety Leader
El Super
06.2014 - 05.2022
Bachelors of Science in Psychology -
California State University San Bernardino
Associates Degree in Psychology -
San Bernardino Valley College
Associate of Arts - Education
Crafton Hills College