Summary
Overview
Work History
Education
Skills
Timeline
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Ansley Swanson

Oak Point,Texas

Summary

Organized and dependable candidate successful at managing a multitude of priorities with a positive attitude. Proficient communicator with a diverse skill set and eager to bring new ideas to the team. Emphasizes customer relationships and longevity. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Pet Care Provider

Rover
05.2021 - Current
  • Efficiently communicated with homeowner via phone or text.
  • Answered door for cleaning services, home maintenance visitors, and relayed information to owner.
  • Responded calmly with professionalism in cases of emergencies or conflict.
  • Notified owner of issues promptly and worked effectively to resolve them.
  • Handled incoming mail, bills, and invoices and completed appropriate actions.
  • Built strong long term relationships with clients.
  • Maintained flexible schedule to accommodate various clients.

Customer Service Representative-Invoicing

Concentric
09.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Promoted a positive work environment by fostering teamwork, open communication, and offering help when given the opportunity.
  • Maintained accurate vendor information in the database, ensuring efficient communication and payment processing.
  • Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
  • Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
  • Assisted with month-end closing procedures by preparing necessary reports and reconciliations related to invoicing activities.
  • Enhanced vendor relationships through timely communication and prompt issue resolution.

Education

Dallas College
Dallas, CA.
05.2026

High School Diploma -

El Segundo High School
El Segundo, CA.
05.2021

Skills

  • Basic functions in Excel
  • Proficient in Microsoft Dynamics SL
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Superb Organization
  • Account updating
  • Microsoft Office Suite
  • Spreadsheets

Timeline

Customer Service Representative-Invoicing

Concentric
09.2023 - 04.2024

Pet Care Provider

Rover
05.2021 - Current

Dallas College

High School Diploma -

El Segundo High School

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Ansley Swanson