Hope Barbero
Woodstock, GA,GA
Summary
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Manager
Tel-Conn Manufacturing
12.2023 - Current
- Serve as the first point of contact for clients and visitors, delivering exceptional customer service and addressing inquiries promptly.
- Manage incoming calls and emails, ensuring effective communication and timely responses.
- Schedule and coordinate appointments, meetings, and conference room bookings.
- Conduct data entry tasks, maintaining accurate client databases and filing systems
- Create and maintain office documentation, and sorting and distributing mail while managing calendars, appointments, meetings, and events to keep the office running smoothly.
Account Service Coordinator
Genesis Technologies
05.2021 - 12.2023
- Served as the main point of contact for clients, addressing inquiries and resolving concerns promptly, leading to a 30% increase in client satisfaction scores.
- Assisted in managing client accounts by updating information, tracking orders, and processing invoices, contributing to improved account accuracy.
- Supported the Account Manager in developing proposals and presentations for prospective clients, enhancing the pitch success rate.
- Conducted regular training sessions for new staff on customer service protocols and company policies.
Education
Bachelor of Arts - Elementary Education
Georgia Southern University
Statesboro, GA05.2021
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Sales Support
- Client Relationship Building
- Marketing
Certification
- Dyslexia: Dyslexia Awareness: In partnership with made by Dyslexia (10/28/2020)
- Mandated Reporters: Critical Links in Protecting Children in Georgia (11/15/2020)
- Experienced with Diabetes management and diabetic medical management plans.
- GACE Exam
Timeline
Administrative Manager
Tel-Conn Manufacturing
12.2023 - Current
Account Service Coordinator
Genesis Technologies
05.2021 - 12.2023
- Dyslexia: Dyslexia Awareness: In partnership with made by Dyslexia (10/28/2020)
- Mandated Reporters: Critical Links in Protecting Children in Georgia (11/15/2020)
- Experienced with Diabetes management and diabetic medical management plans.
- GACE Exam
Bachelor of Arts - Elementary Education
Georgia Southern University
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